What People Are Saying About Oakwood Cleaners
The Editor
Contributor
Citysearch
Eco-friendly dry cleaner works with wedding gowns, linens, leather and fire restoration. Also offers wet cleaning, reweaving and shoe shine.
11/03/09
Too expensive and poor service
by Mt Juliet
When I first began using Oakwood Cleaners, they had coupons, gave great service and appreciated my business. Over the years, their service has gone downhill and prices have skyrocketed! My last visit expenses for one business suit and one sweater - $45 OUTRAGEOUS!! They accept NO coupons. Period. They replaced buttons on the same suit five times, due to their poor cleaning practices- keeping the suit and extra week to replace them. I have spoken with the manager and owner to no avail. The "Greener Cleaner" must mean PAY LOTS MORE MONEY FOR POOR SERVICE.
- Pros: convenient to home
- Cons: EXPENSIVE, damaged garments, accepts no coupons!
08/21/09
Best Cleaners all around and Best Stain remover anywhere
by dduncanbna
I just love Oakwood Cleaners, their staff and owners. I have a garment that has incredible sentimental value that I thought was ruined forever due to deodorant stain.. I was very distraught. I took it to their store on White Bridge road and the next morning the lady fm Hermitage called and said that she was going to be working on my blouse that I dearly love. I got the blouse back, NO STAIN ANYWHERE!! I think they have magic dust for their cleaning!! My garments are perfect EVERYTIME!! and are cared for in a manner that is friendly to mother earth! Perfection is the only experience I have ever had at Oakwood. No one hour cleaner or harmful petro based products here! Only the best for my best!! Oakwood cares for their customers clothes as if they were their own!! Would recommend to anyone, anytime, anywhere!! They even have gourmet coffeee for their customers at White Bridge Road location and for free!!
- Pros: Great Customer Service and Attention to detail
- Cons: None
07/12/09
Do not waste time or money here
by madeleinebasset
Billed by the owner as being in the same league as top cleaners in Manhattan, LA, and DC - cleaners I have used all my life - this cleaner is certainly not up to the standards he claims to maintain, and charges as if he were. Multiple times trousers and the linings of very expensive designer garments were pressed incorrectly, and after the second time I took time to speak personally to the owner about this, when yet another garment had been returned for re-pressing, I was told my instructions had not been followed as his staff had informed him it "did not matter as the linings would not show when worn". Setting aside the fact this is incorrect (as this depends upon the type and cut of garment and the body shape of the wearer), I do not expect to be told my polite request to fix sloppy work has been ignored and it will be three more days before it can be fixed - and then, when I went five days later to pick up the garment, it still had not been done. "It does not need to be done correctly" is not a response I have ever received at the cleaners the owner claims as his peers - the response to fewer complaints in 30 years than three months at those establishments has always been "we apologise madam, will it be inconvenient if we deliver it this evening, or would you prefer to wait or return in 20 minutes?"; indeed, I get better service in Nashville at Heritage Cleaners to which I take my tee shirts, no appreciable difference in cleaning, and they do not charge Manhattan prices. Having been assured several months ago by the owner at Oakwood I would never have to send my fine garments FedEx to Manhattan again, I can assure you I have resumed that practice. Do not waste your time or money here
- Pros: None
- Cons: Poor Service, Not as Advertised, Horrid Customer Service
The Details on Oakwood Cleaners
Save Time:
Two covered drive-thus offer quick pickup service, while the store can send someone for pickup and delivery in certain areas.
Know Before You Go:
Standard turnaround is two business days, but next-day service is also available.
Category:
Dry Cleaners, Dry Cleaning & Laundry Services
Payment Methods:
American Express, Visa, Discover, MasterCard
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