Oakwood Cleaners

11/13/11

Had an Issue; Owner and Customer Service Manager resolved it

by Amelia and Andy at Citysearch

UPDATED REVIEW:: Received wrong dress, but.....spoke not just with the customer service manager, but the owner as well. We drove from out of state just to have my wedding dress cleaned and preserved at Oakwood Cleaners. Through a few people, we heard great things about this place, and wanted to make sure my dress was handled professionally and did not want to take our chances. My mother and I were horrified when we opened our box to find that it was not my dress! We immediately called Oakwood Cleaners and spoke with Alicia who was just as horrified as we were. Thankfully, my dress was still there. They overnighted it to us, but not before having some issues with the General Manager, Tim. He was rude and pompous and seemed to have no sense of urgency with the situation. Since the incident (Oct. 2011), we have spoken not just with Alicia, the customer service manager, but also received a personal phone call from Rhonda, the OWNER of Oakwood Cleaners. Both Alicia and Rhonda were more than pleasant to speak to and work with, and both were sympathetic to the emotional distress this situation put us through. After speaking with them, the situation has been completely resolved and we are pleased to have MY dress home! The quality of work performed is amazing! Just a tip if you do choose Oakwood Cleaners: It is their policy that the box be opened in front of you before you take it home. Make sure this is done! Unfortunately the customer service rep who walked our box to the car did not follow procedure. She is no longer with the company

09/13/10

They charge HOW MUCH??!!

by 1981tjones at Citysearch

DO NOT leave something until you ask the price!!! OMG...I paid more than 10.00 for a pair of pants!!! GEEZ. They didnt even look that good either.

11/18/09

Nashville's finest

by MegD at Citysearch

I have been using Oakwood Cleaners for over 6 years. As a House Manager I have the responsibility of taking care of a lot of expensive clothes and when Jamie's, Nashville's High end womens store reffered me to Oakwood I knew they had to be the best. Their attention to detail, excellent customer and willingness to jump through fiery hoops has kept me coming back. Their tailor is one of the best in Nashville and with free pick up and delivery they make my job really easy.

• Pros: Green dry cleaners and excellent service
• Cons: more expensive than others but worth every penny

11/03/09

Too expensive and poor service

by Mt Juliet at Citysearch

When I first began using Oakwood Cleaners, they had coupons, gave great service and appreciated my business. Over the years, their service has gone downhill and prices have skyrocketed! My last visit expenses for one business suit and one sweater - $45 OUTRAGEOUS!! They accept NO coupons. Period. They replaced buttons on the same suit five times, due to their poor cleaning practices- keeping the suit and extra week to replace them. I have spoken with the manager and owner to no avail. The "Greener Cleaner" must mean PAY LOTS MORE MONEY FOR POOR SERVICE.

• Pros: convenient to home
• Cons: EXPENSIVE, damaged garments, accepts no coupons!

08/21/09

Best Cleaners all around and Best Stain remover anywhere

by dduncanbna at Citysearch

I just love Oakwood Cleaners, their staff and owners. I have a garment that has incredible sentimental value that I thought was ruined forever due to deodorant stain.. I was very distraught. I took it to their store on White Bridge road and the next morning the lady fm Hermitage called and said that she was going to be working on my blouse that I dearly love. I got the blouse back, NO STAIN ANYWHERE!! I think they have magic dust for their cleaning!! My garments are perfect EVERYTIME!! and are cared for in a manner that is friendly to mother earth! Perfection is the only experience I have ever had at Oakwood. No one hour cleaner or harmful petro based products here! Only the best for my best!! Oakwood cares for their customers clothes as if they were their own!! Would recommend to anyone, anytime, anywhere!! They even have gourmet coffeee for their customers at White Bridge Road location and for free!!

• Pros: Great Customer Service and Attention to detail
• Cons: None