Castle Dental

Doesn't Recommend

Brandy C.

Joined 1 year ago

Beware extra fees with little explanation and no reminders. I made my initial appt for an evening expecting that I would be having my teeth ex rayed and cleaned. The receptionist told me when I got there that it was a possibility that I would not be getting my cleaning because the hygienist could choose not to do it at that time. They explained that on a first visit they normally evaluate and the hygienist would be left to decide on whether the cleaning would be done on the same day. Whatever, no big deal, I rescheduled another appt. then I go in and have the cleaning and one of what I’m told will be four fillings (they only did one so as not to disturb a canker sore in my mouth, very nice I thought so it got me over being irritated) I told them I didn't want the "desensitizer" they tried to sell me on in the initial visit a week prior. They didn't do it. Then i go to pay and it's only $28 cool right? For a cleaning and a filling? When I return for the other three fillings the DR says they are not that bad, so I only need one, she never said this one was in need of the desensitizer but when I pay the total is $88 FOR ONE TOOTH. I think this odd and call that night (Friday) leave a msg no one calls back. I call again on the next Thursday (yes a week later) still not really mad just confused and the office mgr and/or billing mgr. explains that they tell you about the additional charge in the beginning and don't feel they need to tell you again. Don't get me wrong, she was not really rude (except the part where she said "IT IS WHAT IT IS) she was just not nice. I tell her it would have just been nice to know since yes it was mentioned, only there had been a week and a half between visits and I ADDIMATELY told them not to use this. Phone call ends, so I think. A few minutes later the tech (leighanne) calls me to literally fuss at me for calling and questioning the charge. I actually felt like a child in grade school getting yelled at for not doing something right. I tell her that as the customer I felt like it was not mentioned during the time I spent shaking from fear in the chair and they just did it without acknowledging weather I could afford it or not. At this point I’ve paid the extra $60 but I felt like some level of customer care was missing. She was awful to me and I WILL NOT BE BACK AND WILL TELL ANYONE WHO LISTENS NOT TO GO TO A CASTLE DENTAL. It’s a shame because I’m not a person that likes dentists and now I have to find another one. I feel like all they want is money and will crap on their customers to get it. This just seemed shady and I don’t appreciate getting yelled at by a person I paid for a service.

Doesn't Recommend

Danielscott

Joined 3 years ago

Rude Hygenist. I went a few times...I have no Insurance. They hygenist...curly thick hair, was pushy....trying to get me to have this and that done when I don't have insurance.

So to get away from her I go to another Castle Dental office on white bridge road, and low and behold there she was again. She started you need this and that with a rude tone. The staff at Whitebridge road wants all the money they can get out of you. My wife got treated rude too. I quit going, and go to a wonderful dentist in Hendersonville - Village Dental Group -he's the best.

Doesn't Recommend

TN consumer

Joined 3 years ago

Terrible, HORRIBLE no good Dentist. This is absolutely the worst dentist that I have ever been to. The staff is rude. When I call and complain, they act like they are doing me a favor. The building is old and I will never go there again. I only give them one star because I can't give them a negative number. Save your time, save your money and go elsewhere.

Doesn't Recommend

mduke1

Joined 3 years ago

Awful Experience, Don't give them your business at all. The dentist seemed like she was rushing people out the door, and she seemed more concerned with trying to encourage more EXPENSIVE services that were not necessary to your overall treatment. I not only waited over two hours for treatment following initial x-rays but I was also encouraged to spend a ridiculous amount of "out of pocket" money for services that I didn't even need. I am deeply saddened by the lack of effort and organization of this facility. It seems that they are more interested in giving expensive and unnecessary treatment to patients than providing reasonable and practical dental care. I would DEFINITELY encourage Madison citizens and citizens elsewhere to take their business to another more responsible and organized facility.

Doesn't Recommend

rktenor

Joined 4 years ago

Not the best experience. I have had difficult experiences at this location, although the new dentist is very good. I would not recommend this place overall.

Doesn't Recommend

mistyanne

Joined 5 years ago

Won't go back. Went in to have a decayed and broken tooth pulled and have an impression for partials. The dentist said she would pull the tooth when I returned for the partials. It was supposed to take a week to ten days. After 3 weeks and having my tooth fall apart, I called Castle and was told my partials came in a few days ago! They never called me! I went three weeks with a bad tooth that should have been pulled on the first visit, which fell apart and will now involve extra work. In addition, antibiotics were supposed to be called into the pharmacy for me, and I've had to call twice to remind the dentist to call them in. This is my health they are playing with. I will find another dentist after this!

Doesn't Recommend

catwomen1984

Joined 5 years ago

oh no. Friendly staff. Horrible Management, building needs to be updated. Every time i go in to the office there are new faces. No one seems to stay. i gave it two stars because the staff is friendly that is about it. Managers are horrible. One office manager I came into contact with thought she knew everything. The other one that i met with last week about getting my son braces was friendly but kept talking. Which isnt bad but if you talk to her for more then 5 minutes you would see why you would want to end the conversation.

Recommends

Contributor

Joined 10 years ago

Editorial Review. Affiliated network of independent dentists, utilizes the same administrative, financial and marketing services, to provide greater patient care and affordable prices.