Franklin >Horse Supplies > Judy's Tack Shop
2176 Hillsboro Rd Ste 120, Franklin, TN | Directions 3706935.995714 -86.885599
I've been a Judy's customer for over 10 years now... As a professional I've sent tons of customers to her for knowledgable help with tack and saddle purchases even from our Midwest location via phone... Judy has always been more than pleasant and helped my customers and myself find the custom or stock items we've needed and never over sold or cheated us... Whatever has gone on is certainly no reflection of the time and honest knowledge she's shared with us! Keep your head up and keep on horsing!
Judy's Owner Indicted for Saddle Theft at HITS March 2012 – My experience:
I consigned two items at Judy's Tack Shop. I never heard anything for months. I assumed my items never sold and returned to pick them up. Surprise! Allegedly, my boots had been sold for an undetermined time, but no one knew where the sale records were. Worse, my saddle had been stripped of its fittings and no one knew where my stirrups and leathers were. It took three visits to wrestle a check for my boots and a promise to replace my fittings. I gave up after receiving only the stirrups. I was told they would have to order my leathers, but I never heard from the shop again.
Now I see this about her alleged involvement in stealing saddles:
I was new to the area at the time and thought my incident was an isolated one and attributed it to disorganized records and indifferent customer service. But if the indictment is true, SHAME ON YOU JUDY FOR BEING A DISHONEST THIEF!
Great, functional tack shop! – I went in on my way out of town after a business trip. The staff were very helpful and knowledgeable. I was able to converse with them in an intelligent manner and not feel like the person was “just there for the job”.
They have a good selection of quality gear without too much of the unnecessary gifty type of stuff. I’d love to have them closer to my home.
Great Customer Service – I went in looking for a new schooling helmet. They had one in my size and I bought it even though it wasn't quite what I wanted. I did some research when I got home and found out the it was almost 30 dollars cheaper at Tractor Supply. When I returned it, they took it back no questions asked. About a week later I got a call saying they had seen my review and found out that they had priced the helmet wrong. They apologized and offered me a discount on my next visit. Wow! Above and beyond. Thanks ladies!
They seemed to have a decent selection of tack and show clothes but not so much for schooling.
Judy's in Franklin is awesome!!! – My daughter rides. I never have so I don't know much about what she needs. The employees at Judy's are VERY helpful. Even their customers offer helpful suggestions. The atmosphere is warm and friendly. They have never led us in the wrong direction whether we are buying a saddle (our second) or chaps or socks. Highly reccommended!!!
Excellent Hunter-Jumper Accoutrements in Tennesee Walker Country – Just returned to the equine world after a 4 1/2 year break. Today I went to Judy's (Franklin location) with my mother, though a friend of mine told me not to go. I went in and was pleasantly surprised! I was wearing a pair of OLD kerrits and ugg boots. I didn't feel as though I was being judged at all. The saleslady (I think her name was katherine?) was very helpful. She got up on a ladder and helped me find my perfect helmet size (her first pick for me was only 1/8th off)! It was a Charles Owen (out of my price range this quarter)...I didn't feel pressured to buy it at all. Bought a stock tie for an upcoming hunt and a pair of ariat gloves. Left the store and , after having lunch, I realized I'd bought a size 6 glove instead of 8. Went back to see about exchanging, no problem at all. They ended up not having the ariats in my size, so I bought a less expensive pair. She was more than happy to credit the difference to my card. I left with a "Thanks, Maggie! Have a great day!" People often perceive equestrians as stand-offish... it is a misunderstanding. I'd think most of you would know this, as you may have experienced it yourself! If you're a beginner, let them know! They'll help you. If you don't say much, they probably just assume you know what you need, and are trying to get back to the barn ASAP. I will shop here from now on!
Postscript: They have an awesome selection of used saddles! Saw a Pessoa (maybe a GenX.. .cant remember) in pretty good shape for a reasonable price (considering what they cost new).
Very Helpful! – I just wanted to write about my experience with Judy's Tack Shop. I've been to the one in Germantown and the help was amazing. The first time I went I was buying a show jacket, boots, and new breeches and they helped me find the perfect size and style i needed. The other times I have been were just as great. Maybe they were having an off day when you guys went. I don't know. But one thing I do know is that the Germantown employees are great. They're helpful and very friendly; they seem to really know what they're talking about. Actually, we usually end up in conversation for a good 15 - 20 minutes. If someone were to ask me where a good tack shop is, I would definitely recommend Judy's Tack Shop.
I am the owner of Judy's Tack Shop – First of all I wish to apologize to my customers for some of the malicious remarks you have read about my employees.
I want to directly respond to "ShannonT37064". I have been in my Frankin store all week, and this is a deliberate lie that you have posted to discredit my staff. We are WELL aware of who you are! In future, please refrain from making untrue remarks or postings, pertaining to my business.
Once again, my apologies to anyone who has had to read these postings. Citysearch is a marvelous tool to inform consumers if it is not abused. I welcome you to visit my stores, and encourage you to leave your comments and opinions. You may also contact me directly through our website at judystackshop. net.
Thank you for your business and understanding,
People need second chances !!!! – I have been in this store many times although I have had some different experiences I have never had an experenice where I would not return. Many of the reviews that people are writting act like you have never had a bad day or that you are perfect. This store has great inventory and you can always find what you need or they usual can order it for you. I know that I have had a bad day at work and that I am not perfect nor will I ever be and since they are the only one in town maybe we should support them and give them the benifit of the doubt. In tought times people react different and maybe we all need to come together.
A great place for any rider! – I am new to riding and really do not know what I am doing. The staff was very helpful and really went above and beyond to give me tips and help me find the right gear for my needs. I could not have asked for a better experience. I am not sure what happened with some of the other reviews for this store because I have nothing but positive things to say.
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