Doesn't Recommend

MrGregSmith

Joined 4 years ago

This is the second time this week that I took my Sequoia to Toyota of Cool Springs for service. Both times I ended up paying extra money for something they broke during the service and the wait time has been excessive.

Today, they told me, if I was there at 7:00 am when the doors opened, I should have my vehicle back by 10 am. I was there at 6:50 am and finally drove away at 2:00 PM! The advisor’s explanation was, "Well, we had to go get a part from another location and it took a little longer". What kind of a dealership doesn’t have a part for a routine brake job?

Further, they assured me that my truck would be ready by 10 am so that I could take as little time off from work as possible. I made the mistake of walking home and waiting for their call since I only live down the street. I personally think if you’re not in their face waiting for your vehicle, they push you off.

Four hours later than promised, my truck was finally repaired, although at a price higher than expected due to being charged for a part they broke. I asked to speak to the service manager about my concerns, but she apparently couldn’t break away from her phone for a few minutes.

In thirteen years of utilizing service from various Toyota dealerships, I have never had such a negative experience. My Sequoia hasn’t been, and won’t be, to a non-Toyota dealer for service, but I’ll certainly be finding another dealer to take care of us in the Franklin/Nashville area.

Doesn't Recommend

Gina S.

Joined 3 months ago

I will not do business with this place. Maybe it's just the one scammer who works there and the rest are great, I don't care. I took my van in for some sliding doors issues that was covered under a warranty that we just received a letter about. I brought it in, showed them the letter and waited for them to look at my van. $750 was the price they quoted to fix my van, and it's not covered under the warranty. HA! Really? I took it to Roberts Toyota in Columbia who fixed it for $90 (there was only one part that wasn't covered). What even made me madder is Roberts Toyota showed I took it into Cool Springs and had the recall performed on my van so they couldn't do it. YEAH RIGHT THEY DID! Roberts Toyota and I repeatedly called the guy who looked at my van at Cool Springs to see what they were up to and they NEVER returned our calls. A bunch of liars!

Collin E.

Joined 5 months ago

I would like to be objective and share my experience so others can learn from my mistake. I spent about a month researching used vehicles and found what I wanted at Toyota of Cool Springs (4 hour drive from my home in Atlanta). Their website makes it clear that a $598 is INCLUDED in the advertised price. Our negotiations were relatively easy and we met at what I felt was a fair price. During the meeting with the finance person, they attempted to sell me an insurance policy that would add “ about $30 per month” according to him... only after looking at the contract did I learn it was a $4,000 policy. I declined the insurance multiple times and the contract was re-printed 3 times because he continued to attempt selling the policy to me at different prices. Reality is that my monthly payment went down about $50, not $30. The insurance policy was finally removed from the contract and I signed the dotted line and we drove home. My wife and I reviewed the documents the following day only to find out the $598 doc fee was ADDED to the purchase price AFTER the negotiations. It was clear I had made a mistake by signing the contract without reading carefully, line by line but I undoubtedly was stuck on the $4000 insurance premium and I was completely oblivious to the doc fee (as well as a $500 paint and upholstery policy whose premium was never discussed). Seeking answers, I called the finance person the next day. He assured me their dealership is not one to tack on fees at the end of the purchase (which is in reality what had happened). He was relatively surprised at my question and said he would follow up with the sales people and manager. He called back and offered some excuse that I had negotiated $700 off the purchase price which was the same as the doc fee. I didn't buy it and asked to speak with the manager. It has been 2 weeks and I have only received the run around from the dealer. I have left messages with my sales person, the finance person, a second sales person, and the used car manager. I have not heard back. I have been very patient and diligent in attempting to resolve this issue prior to posting this but clearly the dealership does not want to offer any explanation. I hope this is fair warning to those purchasing a car at this dealership. The $598 doc fee is NOT INCLUDED IN THE PRICE, DESPITE WHAT THEIR WEBSITE SAYS.

PS - I traded in a vehicle which the dealer is selling. Their website indicates it "was" priced at $26,500 and is "now" $21,500. I traded it in for $17,500. It was never priced at $26,500.

Fiona J.

Joined 8 months ago

Make sure you ask for J.D. Smith when you get there. He was the best salesman, no pressure and went above and beyond our expectations. We got a great deal and an awesome corolla. JD made the experience a pleasure.

Virginia S.

Joined 9 months ago

I have a new red Prius V ! Thank you, Tommy Pinson, for your help with this purchase !

James B.

Joined 9 months ago

Toyota of Cool Springs has always been great with their customers and their customer service. Tks Toyota of Cool Springs.

Denice W.

Joined 11 months ago

Toyota of Cool Springs has a wide selection of vehicles. The facility is very comfortable, and is gracious enough to provide a space for the children to entertain themselves while the deal is being made. The salesmen are very personable and make every attempt to make you feel that you are in good hands. Talk to Mark Jackson when you go.

Recommends

Steve P.

Joined 1 year ago

If you are looking for a great salesman, ask for Raymond Agib. Very laid back, low pressure. Great experience

Recommends

Chuck T.

Joined 1 year ago

Excellent!. Our experience at Toyota of Cool Springs was excellent! I do not ever plan on going anywhere else to shop for the best deal on the best car.

Recommends

Kim M.

Joined 1 year ago

My New Corolla... Thank You John and Dean for making the purchase of my new Corolla so easy. Everyone at Toyota of Cool Springs was very nice .. Love my Corolla !!