Gallatin >Corlew Appliance Parts & Svc
Beware! I :scheduled and appt. with Corlew and waited during my time frame of 9 to 12 noon and no one called me to say they would be late. I called the office at 11:49 am and they said the tech would be another 45 minutes. I had already taken 1/2 day off work and had to leave. Rescheduled for next day and tech called when he was on his way. He said there would be a trip charge in which I stated I would like that waved since I waited 1/2 day for him yesterday. He argued with me and I called the office in which no one there was capable of handeling the solution to help me. They wouldn't give me the owners email and they wouldn't refund the trip charge. Poor customer service! My dryer is still not fixed! I will not use them again. Customer Service is key in any business.
Finally!. After booking an appointment with two other services that neither showed up or called, I finally found Corlew. The tech was having a bad day with a previous customer and didn't make it to my house until 6 on a Saturday. He quickly diagnosed the problem with my dishwasher and soon had me back in business. I recommend Corlew to anyone in the area. Don't bother using Ely or Kevin Grace.
Be careful!. My mother-n-law recently had her dishwasher serviced for a spring problem on the door. Some how during the service water escaped behind the dishwasher and under the hard wood floors. The next day she noticed it , called Corlew informing them of the problem. They brought out fans saying it should be ok after a few days. Well , it warped the floors and now Corlew is saying it was not there problem and implied my mother law was lying about the problem. Unbelievable!!!
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