Bridal Gallery and Chapel of Franklin
Franklin, TN 37067
Phone: (615) 794-1398
Fax: (615) 794-1393
- Cross Street:
- Highway 96
User Reviews for Bridal Gallery and Chapel of Franklin
02/14/2008 Posted by CK555
From the moment I arrived I felt like i was being rushed. They told me to pick a few dresses and come on back to the fitting rooms. I did so and went back. The dressing rooms are tiny and just have a curtain. Barely enough room for 2 people (takes 2 people to put on most wedding dresses.) I put on the dresses walked out and my consultant never said a word just stared at me. So i tried on another one.. same response.. nothing. While i was tring on dress 3 a walk-in bride showed up and my consultant went to help her. After that I was no longer being helped. As my mother and I stood there waiting for my consultant to talk to me we noticed she was talking and interacting and helping the walk in more. I did find a dress me and my mother loved, and when I finally got my consultant's attention again i ask her about how to order it. She asked me my size and i told her i didnt know because none of the size 6-8 dresses would zip on me. I then asked of she would measure me to see what size i would need. She measured me right there at the register infront of everyone.. how embarrising. I had on heavy clothing too. She measured me at a size 18, and told me I at that size i would have pay an upcharge for a bigger size. I didnt think the size was right because she measured me with my winter clothes on. I left feeling unhelped and frustrated. I went to a more people friendly shop, found the exact dress for 250.00 cheaper and got into and zipped a perfect size 12! Glad I left FBG, if i had ordered a size 18 dress and waited 3-4 months for it to come in and be way too big I would have cried. This new Franklin Bridal Gallery is nothing like the old one! I went to the old one last year just for the fun of it to see some dresses before he proposed and had a wonderful time. The new location is very small, they are not friendly, and just see you as the next person in line. The old owners and staff were great, but those days are gone.
Pros: Selection was ok.
Cons: Staff and building
11/04/2007 Posted by lrippy
I was a bridesmaid for my best friends wedding and she picked dresses from here. These are the most unprofessional people i have ever encountered. They were rude to everone including the mother of the bride. They ruined my dress and it was one week before thewedding. They did refund my alteration fees, but they did not refund any money on my nearly 200.00 dollar dress. They flat out refused. I could do nothing more than wear the dress as it was or pay to have someone else fix it. This was after four trips from Murfreesboro to Franklin for alterations and mis-fittings. They were not only rude but insulting as well, telling me that they weren't magicians and couldn't put my body in that dress as well as some other hurtful things. Mind you this was to my face, as well as behind my back. I was unable to throw a complete fit as they still had another bridesmaids dress and we felt they would ruin her's on purpose. Do not use them for anything. The stress and frustration that was caused as well as the money put out was horrible. Save yourself the time and energy and deal with more professional vendors.
Pros: NONE
Cons: Everything, from the sales people to the owner
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