Franklin Heating & Cooling

Doesn't Recommend

joe b.

Joined 1 year ago

I higher suggest someone else. I called Franklin Heating and Air when my A/C unit was blowing all the time and was not running cold air. The tech got out here on time. He looked at my unit and told me that it had a hole in the coil. He pumped 7 pounds of freon in the unit and said it should last through the winter. He went on to tell me that I would need to replace the coil and it would cost $1500. It was also possible that the compressor was damaged and it would also cost $1500. He said these would only have a 1 year warranty and this was half of the cost of a new unit. He said that since my unit was 9 years old it might need replacing since they normally only last 8 years.

In less than 4 weeks, the unit was messed up again. I found the company that installed the unit 9 yrs earlier. The owner came out to check my unit. He called me over after he opened the unit and asked me what I saw. I saw something on the inside of the unit across from the compressor. he told me that this was freon and it was spraying from the compressor through a welding joint. How could a technician not see something so obvious that I could see it?

They charged me $602 and essentaily did nothing except try to talk me into unnecassary work. I highly suggest that you use someone else.

Recommends

Gordon A.

Joined 1 year ago

Very Pleased with their service. I have had them check my heating and cooling units 2 times and was very pleased with the results. They informed me about a recall that had been issued by the manufacture (York) and made arrangements to order the part and install them at no cost to me.

They are always on time for their appointments.

Ask for Bud to service your units and you will be happy with the results.

Doesn't Recommend

tnsue2

Joined 2 years ago

Clearly They Write Their Own Review. Notice all the good reviews DIRECTLY contradict the bad reviews. Sure looks fishy to me. This "FIVE" rating on these rave reviews helps their average rating. The design of my system is all screwed up. The upstairs NEVER can cool below 76 degrees in the summer if the sun is out even if the temp is only in the mid 80s. The smaller tonnage of the two units cools the upstairs which includes the bonus room over the garage which means the smaller unit is cooling the largest amount of square footage in the house....AND HEAT RISES! The larger tonnage unit is cooling the same amount of square footage on the lower floor and since the large three car garage is not air conditioned (like the upstairs bonus room) it means the larger unit has less space to cool and cold air is heavier so the downstairs larger unit is assisted by the upstairs smaller unit (which is why it runs all the time). Anyone with a high school basic science class should understand the principles of hot air and cold air. They sell the customer the cheapest thing they can, but charge the customer the higher price so they can make more profit. Every professional service company I've had to service this system has told me what a piece of junk my brand and model is. In just seven years I've had the fan motor replaced on the smaller unit, I've had the control board replaced on the larger unit and a gas valve replaced for the heat in the larger unit. The total of these repairs (the units are barely over 5 years old) has been $2,100! The units have been serviced every season since they were installed. If the units are not junk (as the professionals tell me) then the design that causes excessive running and usage is the problem. I suspect it is a little of both. I can assure you that Franklin Heating and Air went to a trade school to learn how to install and service components, but they skipped the basic science class that would have given them the common since to use the larger tonnage for larger square footage in the hotter upper floor and the lower tonnage for the lesser square footage on the lower level where the cooler air drops to and stays.

Doesn't Recommend

Carl B21

Joined 3 years ago

Would Love to Know....?. I would love to know who these people learned their trade from? They placed one of the HV/AC units in my uninsulated attic. Imagine the struggle when it is time to replace this unit! But more importantly, the unit is in an uninsulated attic which means that in the summer the cooling coils in this unit are surrounded by temps of 120 degrees or more and in the winter the heating is trying to work while surrounded by temps that are at outside air temps. The upstairs thermostat in this 2 zone system house was placed directly under ceiling mounted vents so that the thermostat quickly achieves the set temp while all the surrounding rooms are ice cold in the winter and steaming hot in the summer. They placed the HUGE outside unit (for the first floor) right outside the master bedroom so the sound of it going off and on all night keeps us awake. Would it have been too difficult to place it outside one of the garage walls so it would disturb no one (the garage walls face the back yard). These people are lacking a basic understanding of installation design, what the customer would want and most important how to install a system that works efficiently. On top of all that the system installed for the main floor is huge and the upstairs system is tiny. Why, when both floors have the same height ceilings and the same amount of square footage would one think a smaller unit would be sufficient (especially when everyone knows hot air rises so the upstairs will need more cooling in the summer than the downstairs). The end to this story is that in the summer the upstairs unit runs ALL DAY and never gets below 76 degrees. I've had THREE other HV/AC companies come to see what can be done and they've all told me that the upstairs system is too small and needs to be replaced (take the current unit out of the attic and replace the units outside sister component (about $5,000 for both) and move the upstairs thermostat (another $600) and nothing can be done about the units being outside the master suite other than moving it and having another huge entry hole created in my foundation and a repair to where the unit was originally installed and then all the duct work reconfigured and another HUGE expense. Wished I'd looked closer at what our custom builder was allowing these jerks to do before I closed on the mortgage. What a bunch of "jack legs". Bottom line, if you are building a custom home get involved with your HV/AC placement and tell the builder to use a PROFESSIONAL HV/AC company. As noted in numerous other reviews, Barry, the owner of Franklin Heating & Air could care less, does not return calls, refused to come to home to discuss solutions. The custom builder continues to use them because they must be the CHEAPEST guys around, which is why they placed the units outside my master bedroom and in the attic....least amount of ducting and labor to reach each room in the house....therefore cheaper cost to builder and more profit on sale of the home for the builder. Its that simple....either that or Barry simply does not understand 3rd grade science....that cool air is heavy and falls to the floor and hot air is lighter and rises to the ceiling. My guess is he does not understand 3rd grade science.

Recommends

rainymove

Joined 5 years ago

Showed up by 8AM. Our heat went out one 30 degree night. We just left a voicemail for Franklin Heating and Cooling. We were almost shocked by how quickly they checked voicemail and sent someone over. They pulled up to our home between 7:30-8AM the next day and made us a priority. Also, something broke on the heater and they didn't just replace it and say "now you are fixed". They really wanted to know why it broke and how to prevent it in the future. I'll use them to add a humidifier next.

Recommends

rlchevy

Joined 3 years ago

great service. they have done 5 diffrent projects at my house and all have been done great and pricing was more than fair.recommended them to co worker he saved 2000.00 dollars on his new unit and was very very happy with service

Recommends

RMiller

Joined 4 years ago

Very cool!!!. Our 10 yr old, builder installed HVAC needed replacing. The cooling function had never worked well in the upstairs - it was always hot compared with the 1st floor. There was only one thermostat and it was on the 1st floor. We opted for a larger unit and additionally we purchased the things needed to create a second 'upstairs' zone. This included a second thermostat installed upstairs. This unit is a 'heat pump' variety too. We are very happy with the whole purchase / installation process. David, his crew of three, and Chris were quite impressive in their knowledge and professionalism. In case you haven't noticed, we are VERY HAPPY with the results!

Recommends

Misterb

Joined 4 years ago

Great Heating and Air Company. Had another company come out and put 6 lbs of Freon in my unit and charged me over $600. A week later the unit was not cooling so I had them come out again and they told me the freon was gone and that I needed to replace the unit. I talked with a friend at work who recommended Franklin Heating and Cooling. They came out the next day and cleaned my coil that the other company never cleaned and put one lb of Freon in the unit. The unit has worked well since. I feel Franklin Heating is an honest and reliable company to work with and do not try to take advantage of their customers like other companies do when they try to sell you things you do not need.

Recommends

JLL59

Joined 5 years ago

Great Service. Great service from staff!! They arrived on time made repairs and completed all the work with a smile. Hats off to Scott (serviceman) for his timely work.

Doesn't Recommend

woodbinekk

Joined 5 years ago

Worst customer service, does not stand by their word. I purchased a 5 ton York heating and cooling unit from Franklin Heating and Cooling about 4 years ago. I still have a little over a year on the parts warranty but I would have to pay for the service. Understandable. Six days ago my heat quit working. Since I had family members working for Franklin Heating and Cooling at the time, we had them install the unit. However, I still called them for the service issues. I understand I have to pay for the service call and any labor. We talked to them on Monday and was told that someone would be out that day.

No one showed. We called back Tuesday and was told that Bud, the service man, knew what was wrong with the unit just by what we explained and had to order the part. The part would be in on Wednesday but it was supposed to rain all day Wednesday and they would have to come out on Thursday. On Wednesday I called to make sure the part was in and to make sure they were still coming out on Thursday. I spoke with Barry, the owner of the company, and was told he would have to find out from Bud and return my call. No one called. I called back on Thursday and spoke with a part time secretary and told her I have 3 children in the house and one of them was my 5 year old grandson and would someone please confirm that they were coming out to fix my heat as it had been getting down in the 30's overnight. She was very sympathetic and took down 2 phone numbers and said she would have the service man, Bud, call me back. Two hours later I called back to find out what was going on and was told by a gentleman, who's name was not given, that they wouldn't come out. I asked why and he said he didn't know but he would have someone call me if I wanted them to. Needless to say, I knew that wasn't going to happen as they hadn't returned one phone call as of yet. I understand they can't make a lot of money on the warranty repair jobs but word of mouth and reputation should mean something. That said, I would not recommend them!!