Once Upon A Child

11/21/09

Rude and hateful

by MiddleTNbeware at Citysearch

I read the reviews about Once Upon a Child years ago and then, they were mostly unfavorable. I shopped there and consigned dozens of items there despite the poor reviews. Over the years, I have encountered a rude employee or two while there, but I am not the type to complain, so I just dismissed it. I CAN NO LONGER dismiss the fact that I was treated so poorly at Once Upon a Child in Franklin. I spend about $800-$1000 a year at Once Upon a Child in Franklin and I have 4 children. I will never, never set foot in their store after the way I was told that they could not hold my bin of items even long enough to let me shop to consign as they didn't have room. They are a consignment store and they have stiff competition in Franklin, TN. Then, I asked to exchange a pair of jeans that I purchased for my daughter that she had not worn because they had been hemmed by the previous owner and were too short. I was told that I could not even exchange them because I did not have a receipt. The manager, LuLu- or however you spell it- gave me the rudest look and pointed to their policy sign. I'm all for policy, but if you are going to ruin a sale, then I think that you should find a way to make the transaction work. Good Luck Once Upon a Child in Franklin, TN in finding 3-4 regular clients to replace a family with 4 children to clothe.

• Cons: horrible customer service

10/14/09

Bad customer service, bad prices

by anonymous95 at Citysearch

I have been there a handful of times and I have not had a good experience. I brought in maternity clothes to sell, left them there, came back in about 1 hour, and they not only gave me a terrible price, but they lost the bottoms to a Mimi Maternity bathing suit (expensive and only used once) and just said to me, "Sorry, can't find it". How in the world can you lose it in 1 hr! And then did nothing to make it up to me! They should have given me something considering you can do nothing with a one piece tankini! Also wanted to give me pennies on the dollar for my baby furniture. I was appauled at their offer, left the store and sold it for 4 times the price through craigslist! Owners are always short tempered and rude in every case when I have been in there. I don't recommend supporting them.

05/04/09

New and Used Store for Baby

by BKSW at Citysearch

I recently visited the store and was very impressed with the custom bedding lines that were available in the store. I have been to every baby store in Nashville and have seen nothing that compared with the fabric choices and combinations available. They also carry a wide range of other bedding lines in addition to the custom line such as Glenna Jean, Banana Fish (their lower price point) and a few others. The owner waited on me and she was very knowledgeable and very helpful. I will go back!

• Pros: Friendly and helpful staff