10/14/09

Bad customer service, bad prices

by anonymous95

I have been there a handful of times and I have not had a good experience. I brought in maternity clothes to sell, left them there, came back in about 1 hour, and they not only gave me a terrible price, but they lost the bottoms to a Mimi Maternity bathing suit (expensive and only used once) and just said to me, "Sorry, can't find it". How in the world can you lose it in 1 hr! And then did nothing to make it up to me! They should have given me something considering you can do nothing with a one piece tankini! Also wanted to give me pennies on the dollar for my baby furniture. I was appauled at their offer, left the store and sold it for 4 times the price through craigslist! Owners are always short tempered and rude in every case when I have been in there. I don't recommend supporting them.

05/04/09

New and Used Store for Baby

by BKSW

I recently visited the store and was very impressed with the custom bedding lines that were available in the store. I have been to every baby store in Nashville and have seen nothing that compared with the fabric choices and combinations available. They also carry a wide range of other bedding lines in addition to the custom line such as Glenna Jean, Banana Fish (their lower price point) and a few others. The owner waited on me and she was very knowledgeable and very helpful. I will go back!

• Pros: Friendly and helpful staff

10/14/08

consignment prices--you'll get the consignment service as well

by smwu

Before driving the 35 minute one-way trip to Franklin, I called to inqure about the availability of gliders that this store carries. Shelly, the owner, was quite rude and said that she did not have time to answer my question. She must have felt remorseful about the way that she treated me because she called me back with a much friendler tone later that day. She confirmed that they did indeed sell gliders, and she told me that they were open Monday-Friday until 7pm. I drove the 35 minute one-way trip on a Wednesday night to arrive at 5:55. A sales associate greeted me by saying, "Are you here to shop? We are closing in 3 minutes" (In retrospect, I should have responded that I had come to order a pizza.) They close at 6pm on Wednesday instead of 7pm which Shelly failed to mention. I left the store and traveled back again the following week. I asked a specific question about one of the floor model gliders, and another sales associate said, "I can find that out only if you are really serious about buying it." Then she asked my child not to sit in a glider, even though I was considering purchasing it. It was a floor model with a ripped and stained slipcover which I was considering having re-upholstered. I left without a purchase, and I do not plan to return.

• Pros: can't think of any
• Cons:  rude and unhelpful staff members (including owner)