Dickson >Floor Coverings > Carpet Shoppe
207 Henslee Dr, Dickson, TN | Directions 3705536.077577 -87.373626
Carpet Shoppe has a long history of quality service, high standards of professionalism, strong after sales support, to go along with great pricing. I will continue to trust the people at Preston Thompson's Carpet Shoppe.
I have known the Carpet Shoppe family for 30 years and I wouldn't think of buying floor products anywhere else. They truly believe that the customer is always right.
When we started the process of freshening up our home we didn't know where to start. Preston Thompson's Carpet Shoppe has been around since I was a kid and my father taught me the value of doing business locally. Plus I found out that Preston Thompson's has been around close to 45 years and you cannot do that without creating good steady business and practicing ethics in business. Belinda held our hand the whole time and Gail directed us in the right direction as she is a professional decorator. Tom mixed the Porter Paint we had picked for the wall and he suggested that we put an additive to one of the paints to help prevent mildew since we were painting a dank basement with that color. Purchasing our investment with Preston Thompson's Carpet Shoppe made us feel there was 45 years of pride and experience ensuring us a perfect job, which it was. The 5" hand scraped hard wood looks incredible and we'll have it forever. Preston had the best price in town too. I bet you wouldn't have thought that, but it's true. We walked in a box store that was bragging about installing their material at just a $1.15 per sq ft. Well, at Preston Thompson's, we found out that there are 9 sq ft to a sq yard which makes the box stores price at $10.35 per sq. yd while Preston Thompson's price is only $4.00 per sq yard. It's the same with carpet and pad., Don't be tricked and manipulated, Do like we did and go to Preston Thompson's Carpet Shoppe for service, 25 year labor warranties and up to 50 year wear warranties on their carpet. No one can even touch that, plus they offer up to 36 months same as cash financing. That's no interest for 3 years. No one can offer that anywhere.They definitely get a 5 star rating with us. We are telling everyone about Preston Thompson's Carpet Shoppe
Great experience doing business with over the past years. Would recommend highly.
Great Service – We have has nothing but great service (as well as our friends) at Preston Thompson's Carpet in Dickson. We had them put carpet in the bedrooms and hardwood in the rest of the rooms.They did a wonderful job and at a better price than Lowes. They get 5 stars for sure.
Quick Question – Not really a review, here. More of a question, really. Does this business have so many customers with such complaints that it can not distinguish, from the particulars of the story, which customer might have written the review?
We would like to know who you are? – A few weeks ago someone wrote a very negative review of Preston Thompson's Carpet Shoppe on this City Search site. The Thompsons, who have been an important part of the Dickson community for over 40 years, are understandably concerned about the incident and would like to hear from the reviewer personally.
The Carpet Shoppe prides itself on its customer service and is the only carpet dealer in this area who offers a 3 year written labor warranty. Customer satisfaction is what our business is built on.
Preston Thompson would be happy to discuss the situation further if he only knew who is making the complaint. To the reviewer; please call The Carpet Shoppe at 446-6415 - we would like to talk to you in person and do what we can to fix the problem.
Horrible Customer Service!!! – I purchased carpet from Preston's to support our local businesses but this turned out to be the biggest mistake ever. They were nice and helpful on the front end but as soon as there was a problem - they were "too busy" to speak with me. The carpet was defective and it took them over a month to let me know what they were going to do about it. In the end, I received a very minimal discount and still have defective carpet. We are about the carpet the rest of our house and we are shopping around for a store with better customer service.
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