I Would Love To Give 5 Stars BUT.....
I decided to get back into riding a few years ago and picked Allanti an Franklin Road because it's close AND because I like locally owned businesses. Even though the cost may be a little higher, customer service is almost always better locally.... rather than buying from a major chain store. To me, customer service is king.
I've spent around $1750 - $2000 at Allanti in the last couple of years and never had a problem.... An occasional flat tire or brake adjustment was greeted with a friendly smile by Adam and others... You'd be fixed and out the door you went, satisfied.
I'm not sure when he came on the scene but there's a guy named, "N," working the counter who just doesn't possess great people skills. It's not that he can't get the job done.... It's his personality.... Aggressive, rude and unrefined. Stopping by has become stressful as this guy is abrasive. Several times, he's been condescending. I tried to give him the benefit of the doubt but he proved me wrong the next time I stopped in for a purchase. I tried to figure out my part.... if I had done anything wrong. All I did was show up and to get an adjustment made on a bike part and make a purchase.
I even sensed the stress in the other employees.
NOTE TO OWNER: "N" is NOT a good choice for working the counter at the Franklin Road store. I won't be back until this guy goes away.
Packing for shipping.
Sending my bike to Arizona by DHL meant I wouldn't have to deal with it in the airport. I was concerned about reassembly. So I took it to Allanti along with my Bike Pro case, and presto the guys packed it for me, showing me how it was done, and gave me confidence that reassembly would be no problem.
Cost= $60. Waiting time=none.
West End Rudest Repair Guy.
The negative comments below are a true story by a customer named John (screen-name jerrybathers).
On June 8th, John alerted Allanti's manager to this situation via email soon after it happened. We were very discouraged to learn we had treated a customer so poorly. As a local, family-owned business, our reputation is very important to us. After discussing his email with the employee, we took two immediate steps:
First, we insisted that the employee contact John and make it right with an apology and offer to rebuild the wheel for free. The employee did not (or would not) and opted to quit - probably because he knew he was about to be terminated.
Second, both our manager and I emailed John (on June 8th and 12th, respectively) with an apology (we didn't have his phone number) and offered to provide a complete wheel rebuild AT NO COST by our best bike tech, who is generally recognized as one of the finest mechanics in the area.
John hasn't taken advantage of our offer yet, but I hope he does. He might not. He has every right to feel the way he does and I would probably feel the same way if in the same situation.
In closing, we love being in the bike business and we feel like we have the best customers in the world - they certainly deserve our best efforts. We also love our staff - and we hope our operation will be judged by the great staff we have and not one former employee who didn't fit with our goals and objectives of providing outstanding customer service.
Thanks for reading, Kerry Roberts (owner)
PS - if anyone has a question about our customer service or has an experience in our store they would like to relate, my direct number is 4697524 (for price, product, or repair questions, please call the store)
great bike shop only getting better. After recently moving to the Nashville area, I had a chance to check out some of the bike shops. Many people have suggested both Allanti as well as Bike Pedlar (the West End location) for various reasons. While bad experiences can happen for various reasons on various occasions, I have had nothing but good experiences from both. They are completely different stores, professional with different inventories. The nice thing about that is ultimately the selection you can choose from. I would highly recommend both, and seeing as I spend most of my time at Bike Pedlar, can attest to their willingness to make it happen for you.
West End Rudest Repair Guy. For the most part I have had a good experience with this company, Bike Peddlar, on West End, (owed by this same chain,) until recently. I had stopped past to buy two bicycle spokes, granted a small transactions, but I like to know my business is appreciate to continue to use a company. I was told by phone to bring the wheel with me. When I arrived I went to the repair area explained I needed to buy two spokes for this wheel. It was handed off to "Mike L" where he proceeded to remove my fly wheel, took my hub loose and explained it was going to cost me $30 to put the spokes on. I explained I just asked for two spokes to BUY, at which point he got them in a huff. When I got home I made my adjustments four ball baring were jammed under the fly wheel. I was furious. I returned the next day, went to the repair area where Mike L was working and explained what he had done and said I wanted him to pull the fly wheel off and give the 4 ball bearings back. He pulled the fly wheel off and letting the bearings fall to the floor along with seal and said "There", to which I explained I need those bearings. I picked up the seal. He went to the bearing box and dumped a hand full of bearing in my hand. (I hope they are the right ones. I haven't checked yet.) No bag, no thank you, no apology: super rude. So I came for two spokes and as result of your employee messing up my wheel, I had to working on it for an extra three hours, I returned to get the rudest service ever and now I will spend another two hour to get my bike into adjustment. No apology or anything.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!