I just had the worst experience in a retail store where people spend their DISCRETIONARY income in my entire life. I am somewhat comforted by the reviews below knowing that I am not the only one who has had poor service directly from the owner. I have never dealt with someone in a poorer mood and as incredulous as he was when I asked if the now outdated Christmas trees and ornaments would be marked down any further. He says to me "Absolutely not! That price is a good deal!" I suppose 50% off of anything is a good deal but with an attitude like that my future business apparently is not. He struck me as another stereotypical Brentwoodian, air of entitlement because of the zip code and insulted by an inquiry of further markdown. In this economy, every dollar to your bottom line matters. Allison Y., the reviewer below who states we should be ashamed of ourselves for our opinion, has it all wrong. Maybe they had a decent experience spending THOUSANDS of dollars on patio furniture but I did not get the benefit from the owner. If you are smart you won't let your shadow cross the threshold of their door because from where I stood he doesn't appreciate anyone's business and probably laughs at those who spend a fortune after they leave. Just a reminder, the CUSTOMER is always right!
Customer service is non-existent. Owner (white-haired man) is hostile to the point of abusiveness when approached with a customer service issue. I finally pushed the $15@ broken Christmas ornaments, which had been improperly packaged when purchased, toward him and told him to keep them because they were of no use to me. No refund, no apology, no exchange. I worked in retail management for many years and never once had such a poor encounter. He's a sorry excuse for a local merchant.
Terrible customer service! The owner has a bad temper and was extremely rude to me. Christmas lights for my tree did not work when delivered. When I contacted the business the owner immediately got defensive and raised his voice. If you expect nice, respectable service - GO ELSEWHERE!
Easy to work with; Love my furniture! My husband & I just completed a new outdoor room & bought the furniture for it at Inside-Out. Looked on the Internet & at other stores in Nashville & Inside-Out was the only place that had different stuff from everyone else. They were helpful & patient-even though it took me 4 trips to decide! IDK why their others reviews are bad. We love our furniture.
Always had a good experience at Inside Out. The furniture my wife & I got there is both comfortable and has lasted a long time.
Bought my patio set from here 3 or 4 years ago and have been nothing but pleased. I went to Citysearch to check their store hours, & was astonished to see the reviews. Inside-Out has been exceptionally great to work with every time I've been to their store. They've been right about everything they've told me & I will continue to buy from them. You people should be ashamed!
I had just moved here from California, and my movers lost/damaged some of my outdoor furniture. Attempting to replace the broken furniture, I found that this store is the only one that carried my brand of patio furniture. Despite the nasty reviews on here, I gave them a shot and was pleasantly surprised. A salesperson, even though I had not purchased my furniture from her store, helped me match what I had, and even called the manufacturer to see if they had any more of my discontinued fabric. They were a great help even though I wasn't their customer, but I will be next time!
As far as the other reviews on here, I don't understand. I found Inside-Out to be refreshing after all the other places I tried to find wicker furniture. They had more different choices than I'd seen anywhere else and the prices were comparable to other places I'd been. They were extremely helpful to me and they had answers to all my questions. I will definitely buy here again.
Wonderful service and quality furniture. I almost didn't go here after reading the reviews but that would have been a mistake! The salesperson , Jerry, couldn't have been ,nicer, more helpful or more knowledgable. The furniture is such great quality! Nothing like it anywhere else!
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