Recommends

holly v.

Joined 8 months ago

Fabulous care for my special needs pomeranian. The staff treats him like a rock star every day-lol's Their daycare is a life saver since I work long hours-I don't have to worry about him being alone all day and in case there is a medical emergency I know he is being monitored and in excellent hands-what a relief! Their groomer is wonderful, too! My dog looks forward to going to Crossroads every day:) Give them a try-you will be glad you did!

Recommends

canteatpecans

Joined 4 years ago

wasn't dazzled. i wasn't amazed by the staff there. it was an average experience.

Doesn't Recommend

Starrrrt

Joined 4 years ago

Scary experience. When I picked my dog up from being groomed at Crossroads , I was surprised that she didn't come bouncing over , but waited for me to pick her up in my arms to go. I noticed that her cut wasn't too snazzy, and on closer inspection I saw that there were 4 pretty good nicks on her body, legs,and abdomen, and when I put her on the ground to walk out , she hesitated to put weight on her rear leg.

I asked to speak to the manager, but was told in an arrogant tone that she was "busy" and that I would need to make an appointment with her the next week to discuss it.

The kind and eloquent receptionist told me "to take her home and she'd get over it" , and that "none of the other customers have complained".

I took my dog straight to her usual veterinarian , who confirmed that she had sustained a fracture to her leg, and as she showed no signs of injury prancing into Crossroads that a.m., it was undoubtedly due to either falling off of the grooming table, or from being held in place by that rear leg during grooming.

I understand that accidents happen, but the combination of this "accident", the rude and uncaring attitudes of the staff, and the managements failure to respond to an issue of great concern nothing but REALLY SCARY.

Doesn't Recommend

1maddog2

Joined 4 years ago

A really good facility. The staff are sincerely interested in the dogs, and my dog is so excited to go back with the handler when I take her in the morning ... she doesn't look back !!

Awesome!

Doesn't Recommend

massab

Joined 7 years ago

Great day care. You can really tell that the employees working with the animals love what they do -

Recommends

TSmith61

Joined 5 years ago

Grooming my Aggressive Toy Poodle. I have a very aggreesive dog and their handlers are ideal in grooming her. My dog is very clingy to me. In the past we have been kicked out of Petsmart because my dog would not them touch her. Crossroads has a happy customer for life!

Recommends

kstoker1

Joined 7 years ago

Great facility, great staff, highly recommend Crossroads!. I am a new customer to Crossroads. I am very impressed with their boarding facilities and vet care. After my Mother died, I had to board her cats as I could not take them. The wonderful staff took care of them, played with them, and helped me find a great home for them both. A couple of weeks later, I needed to take a trip out of town and used them to board my two Westies - one of whom was having allergy problems and losing hair. The vet did an excellent job of diagnosing what was wrong and starting a treatment program which is working wonderfully. They let the dogs have play time (the cats get this too!) which was great - doggie day care! I had the dogs groomed while they were there and this is the best they have looked after a grooming. It is obvious their groomer knows what he/she is doing. I have had them professionally groomed many times and have never really been happy - until now.

I have NO reservations at all about recommending the boarding facilities which are clean, neat, and look like a fun place to hang out for pets. I also have NO reservations recommending anyone on staff. They are all kind, caring, professionals who quite obviously love animals.

Recommends

donnakw

Joined 5 years ago

The place to go for Doggie Daycare. My dog, a Jack Russell Terrier, has a lot of energy so when I moved to Middle TN I was looking for a doggie day care to keep her out of trouble. I tried several different facilities and have been taking her to Crossroads for 2 years now. During this time I have switched my Vet to them, had my dog board with them several times and even had her visit the groomer. I'm completely satisfied with their level of service. Everyone from the dog "sitters", to the vets, to the front desk ladies are friendly and courteous. They all understand that this is my baby and I trust them to make sure she is will taken care of. I would highly recommend any of their services.

Recommends

khanra

Joined 5 years ago

Home Away From Home. We have been with Crossroads for about 5 years now. Originally, I took both my Boxers there for vet care and occasional boarding. In January 2006 we suffered a house fire, and the dogs needed someplace to stay while I sorted things out. They basically lived at Crossroads for an entire month, and it became their home away from home, and I was able to visit with them daily. Once in our new home, we have continued our relationship with our extended family at Crossroads. Last year it was necessary to euthanize the older dog, and having been through the experience several times before, I have to tell you the staff made this the absolute Best experience under the circumstances for us. I am a healthcare professional and have had dogs all my life, and I do not hesitate to recommend Crossroad's services. Best Regards, Sydney's Mom

Recommends

squishyfoot

Joined 6 years ago

Bad Boarding!. We recently boarded our dog for a week at Crossroads. In addition to boarding we requested four hours a day of play time and a bath before we picked up the pooch. When we arrived to pick him up we were handed the bedding we had left with him. It reeked and was soaked with urine. When our dog was brought out, he smelled terrible too. In fact it was painful just to ride home with him.

Now this isn't some large, dirty dog. He's an 8 lb. miniature dachshund with short hair! He's housebroken and has been crate trained since he was a puppy. To release him in this condition was inexcusable.

I sent an email to Crossroads through their website expressing our dissatisfaction but have heard no reply. I probably wouldn't have even posted a negative review if we had simply received an apology from the doctor or staff. Obviously this is not a place I would recommend nor will ever use again.