Best Buy
Brentwood, TN 37027-2925
Phone: (615) 376-0539
- Best of Citysearch:
- Electronics 2006, Electronics 2005
Editorial Review for Best Buy – by Lea Lion
In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Editorial content is independent of paid advertisers. Any expenses are paid for by Citysearch.
Insider Tips
The ExtrasIf your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
Know Before You GoBefore you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Look GoodDon't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
User Reviews for Best Buy
08/03/2008 Posted by Debby227
I work less than a mile from here so it is very convienent to go here. I will drive 10 miles out of my way to avoid this place. Although the prices are reasonable, the staff is RUDE. I have given them several chances but each time I go back I am always dissapointed in their service. They really need to train their staff on common customer service. Choose to spend your money someplace else.
Pros: Location
Cons: The Staff...ESPECIALLY the cashiers...
06/03/2008 Posted by ugottabekiddingme
I have had several bad experiences at the Best Buy in Cool Springs. The customer service is absolutely horrendous. Every single person I've ever dealt with there is RUDE, and worse yet - they are not knowledgeable of their products. I took a camera there to be replaced (I had the 4-year service plan). I took the camera in two months before a trip overseas. About a week before I left for Europe, I called to check on my camera only to be told, "Ooops. Your camera hasn't even been sent to Precision yet." So.... needless to say, I took a once in a lifetime trip without my $1,500-dollar camera! Also - beware that they will not let you return a "opened item". I got thrown out of this store and can't go there for two years because I argued with them about this policy. My question is "how am I supposed to know if something works if I don't OPEN it?" I didn't get a real answer, I just got rudeness and smart alecks. Also - the Geek Squad did an in-home service on my computer. They told me over the phone prior to the visit that my Dell was not under warranty anymore. So, since they took the serial number of the computer prior to telling me that, I believed them. I spent $459 all total for them to fix my computer, but it crashed again. So, I just called Dell. Dell told me my computer WAS still under warranty, and they replaced my hard drive for free. Best Buy/Geek Squad screwed me out of $500 for nothing. There is NOTHING good about this store, its customer serice, its policies OR its employees. They don't want to help you. They just want your money. Once you swipe your card, they don't care about you anymore because they know they will NOT REFUND YOUR MONEY FOR A FAULTY PRODUCT. Customers PLEASE shop elsewhere. There is an HH Gregg, Toys R Us, Target, Wal-Mart, Circuit City and Game Stop nearby. Don't even bother pulling into the Best Buy parking lot. Just head to HH Gregg or somewhere else. And don't forget: you can also shop online at amazon, etc.
Pros: none
Cons: Unfair return policy, not knowledgeable of product, rude customer service, inept management
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