Ace Alarms

Doesn't Recommend

BuffyS

Joined 3 years ago

Beware of the "Tom Special". Ace Alarms will tell you anything to get the appointment. I spoke with Tom the owner about my alarm needs and when pricing came up he said he was giving me the "Tom Special". However, the price was not what the tech wanted me to pay once he showed up for the appointment. Then Tom mysteriously forgot even speaking to me. On top of all of that, they missed a scheduled appointment with no call at all and on the day of my next appointment they called 15min. before the scheduled time to reschedule for later that afternoon. The whole operation seems to be a mess over there, no one knows who setup up what or what is being done where. I guess I should have know better than to go local....the big operations are big for a reason...performance and customer service...both of which are lacking at Ace Alarms.