621 Muci Dr, Antioch, TN | Directions 3701336.009288 -86.617415
My partner and I had a home built about 4 years ago and were looking to make multiple purchases to complete the back yard patio/deck, entertainment room, as well as a game room. The thought of spending our weekends shopping was exhausting enough to think about, but intimidating as well because neither of us know much about the type of products we were needing to purchase, and research online is not always on the "up and up" as you would think. Going with the "one stop shop" concept we chose to shop Watson's ( now Family Leisure )as well as Pool/Spa Depot. We ended up buying everything we needed at Watson's. We worked with Jason, and to be honest we were not the easiest customers because we were looking to spend a great deal of money, and we kept going back and forth. But Jason was extremely patient, and even more informative about the things we were purchasing. We were barely paid attention to at the other location, even though we made several attempts to get assistance. Most of our purchases did not require more than delivery and set-up, but we did have an issue with our pool table going out of level about 3 months after install. We called and were told that due to the house being newly built, that settling can occur, but they were out to make an adjustment that same week, charging only a $35 service fee. About 4 months ago, we were going to get into our hot tub, and the water was ice cold. I'm just hear to tell you I was UPSET! It was too late to call, but trust me I was on the phone the next day and spoke with the service department...guy's name was Tiger (who can forget that name). To make a long enough story short, they were out to fix it the same day, and since the tub was still under warranty, the heater was replaced, at no charge, with the exception of the service fee. It doesn't take a rocket scientist to realize a company (who cares what name they call themselves?) that size, that have been in business for this long...come on folks, they have to be doing something right.
Thanks so much for all your help along the way. If we ever want to get anything else, we’ll surely check in with you.
I have been to the other pool places and they treat you like cattle. When I come there (which is a lot) I watch how they treat people and I have never seen anyone being anything but nice. In today's society you only get complaints so I wanted to write this to tell you something good.
Thanks Noah for your great customer service in keeping me updated and your positive attitude! The rug has arrived and its beautiful
Love the furniture.
Thanks so much for all your help along the way.
If we ever want to get anything else, we'll surely check in with you.
Goodbye Watson's , Hello Family Leisure!!! What a face lift for an establishment. It has been 10 years since I've been to the store on Pendleton Pike in Indianapolis until last weekend. By far the best showroom in the state. I just stopped by for a couple cases of chlorine and was amazed by the change. Smiling employees , Clean atmosphere, and the Guy in the Warehouse had my Chlorine ready for me when I got to the pick up area. After Talking with Nick , I was happy to Find out how and why the Name change Came About. I will be back for My Patio Furniture in the future!!
Very friendly atmosphere and everything is easy to find in store. Employees are always willing to help as soon as you walk in the door!
We installed our umbrella on our deck in the rear of our home. The assembly instructions were very easy to follow and the quality of the umbrella was exceptional. It was a real pleasure dealing with the folks at Family Leisure. They were very thorough,efficient and helpful.
We are enjoying the chairs and cushions.
After making several calls to other providers - I believe your pricing is the best available.
My husband and I have been so happy working with you and your company - you have always handled everything in such a professional but personal manner. Please feel free to list us as one of your very satisfied customers. Thanks again for everything.
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