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clairepenn

Joined 5 years ago

Fantastic Veterinarians**Really love animals. I had to take my male cat to The Animal Clinic after he had been to the ER at Rivergate the night before. He was experiencing urinary tract problems and was "blocked." The ER closed and I had to take him to our vet, which is The Animal Clinic. Everyone I dealt with at the Animal Clinic was very professional, caring and knowledgeable. The receptionists were very compassionate and kind and made me feel comfortable and put me and my sick kitty in an examination room immediately. The doctor came in, read the paperwork from the ER and examined my kitty and sent us home with instructions to come back in 2 days, on a Monday. The veterinarian treated my kitty as if he was her own cat and she was very thorough and considerate. We went back in a couple of days and at that point, my cat wasn't eating and the doctor didn't feel the catheter needed to be removed yet. They kept him a few days, taking excellent care of him and he recovered nicely and they changed my cat's diet to a bladder health formula by Hill's that is only available thru prescription. I am well pleased and while this might not be the cheapest place to take my animals, it's the BEST place, in my opinion. I have asked around and whenever The Animal Clinic's name comes up, it's always good. I cannot say that for any of the other veterinarians in the Hendersonville or Gallatin area. Kudos to an excellent group of doctors and technicians!

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peekoos

Joined 5 years ago

Average clinic with overpriced fees. I took my cat to this clinic simply because it was the one closest to my home, and I wanted to limit the amount of time my cat had to ride in the car (because she hates it.) One thing that is neat is that they have 2 entrance doors - one for dogs, and one for cats. This is nice because cats waiting don't have to be in the same room as dogs. We usually went there for vaccinations and grooming. The vaccinations I thought were overpriced compared to other clinics. The grooming, however, was great. I liked to get my cat's fur completely shaved a few times a year because she had a very thick undercoat that would always get matted, and she was always groomed very evenly. However, I no longer go to this clinic anymore because my cat got cancer and I felt like they didn't try to help her at all. After she was diagnosed, they told me I could take her to UT Knoxville (which would cost around $3,000) or I could just basically wait for her to die. I couldn't afford to take her to Knoxville, so we just tried to give her the most comfortable life possibly in her time left. Her health aggressively got worse over the next 3 months, and we ended up taking her back there to see if there was ANYTHING they could do at all, and they just recommended we put her to sleep because they couldn't help her at all . . . and we made the decision to do that because she was suffering quite a bit, and if they couldn't help her, well, we sure couldn't either. I know it isn't necessarily their fault that they couldn't help her - I know they're not a full animal hospital, but I feel like they could have at least done something, ya know? Also, the amount we were charged for her final office visit and euthanasia was ridiculous. This isn't a bad clinic by any means, but I don't feel that they went out of their way to try to help my kitty.