This business sucks. In fact run don't
walk when you hear of them. Their customer service is worse than being dumped in the Amazon with nothing but the clothes on your back. My LG ac unit in a part of my house has been out for a month... Franklin, ie, Gregg, has been putting us off NOT getting the job done because of "issues with LG". Needless to say, these guys have no clue as to what the hell they are doing and don't give a rats ass.