Premier Vet Care TN

Jenn W.

Joined 8 months ago

Well, I am sitting on hold with this office right now. So far it has been 8 mins since they answered and put me on hold. NEED TO HIRE MORE STAFF if you are that busy! My past 3 visits with them have included an "air-headed" staff, at best and even some very rude and condescending staff. I agree with earlier posts that when they were at their old location, things were MUCH better, the staff was nicer, and the general feeling I got was that were really passionate about caring for and saving the lives of the animals they treated. Now the feeling I get is that they are very passionate about paying for the new building they are in. Their prices have always been amazing...but now I am starting to feel like "you get what you pay for" and would rather pay more and not leave in a foul mood every time.

Can anyone recommend a new vet near Smyrna that is reasonably priced and TRUE animal care givers?

Doesn't Recommend

Meredith T.

Joined 1 year ago

Very disappointed. VERY rude staff. I've been to the new location 3 times now and have yet had anyone acknowledge me to check me in. The new location is beautiful but seems to make my dog very nervous. I have noticed it is very loud in there so maybe that is the problem. I already miss the old location and don't think we'll be going back. Please take note that most of the positive reviews will be when they were still at their old location. Sorry Dr Hatcher, I guess bigger isn't always better=<

Recommends

aslterp

Joined 8 years ago

Pleased Overall. mixed review here -

i love dr. jones...she's kind, sweet and gentle. i really prefer to see her exclusively. she wont waste your time or money.

my pet-peeve about this place is the NOISE...its unreal. the new location has very bad acoustics so if you have a very nervous or anxious pet the wait time can be miserable... doors slamming, people talking, yelps of pain, barking... you hear everything multiplied by TEN.

Recommends

jeffntn

Joined 3 years ago

Best Vet in Smyrna Tn REALLY!. Can't say enough good things about Premier and their staff. They are very reasonably priced, and work with you to benefit the health of your pet. The terrible experience I had with Southern Vet of Smyrna in July 09 was fixed immediately, and all visits since to Premier Vet have been great since. Premier saved me 444 dollars over a teeth cleaning and stye removal on my old dog. 597 dollars at Southern Vet for the same exact job Premier charged me 153. And my old dogs teeth still look great a year later. My wife and I, and our dog love Premier Vet in Smyrna, and their staff and doctors, whom apparently have a concious and love for animals over that of money. jeffntn

Recommends

Faluzure

Joined 3 years ago

Excellent Veterinary Practice. My girlfriend and I recently moved to Tennessee. She lives in Nashville and I live in Smyrna. Our 1st dog needed a companion because we both moved to Tennessee for jobs. Moving to a bigger city = traffic and longer times to get home. While we were used to getting home within 15 minutes after 5 PM, it ended up our commutes ended up 30 minutes or more.

We got our 2nd dog last fall and needed to find a vet for him. My girlfriend put me in charge of finding a new vet. I searched far & wide and finally chose Premier Vetcare not only based on other reviews, but Dr. Jones was very polite and informative. On top of that, they don't charge you insane amounts for routine checkups like other veterinary practices do. They are actually affordable!

My only complaint is that they close right at 5:30 PM. Although I live in Smyrna, I work in Murfreesboro. It takes me about 20 minutes to get home and that's not ample time to retrieve our pets and then take it to the vet.

Doesn't Recommend

jnpjnp

Joined 4 years ago

Very disappointed. My husband and I have been taking our cats to Dr. Hatcher since 2005. We recently moved to Nashville but loved Dr. Hatcher so much that we were willing to drive Smyrna. Unfortunately, we both work and his Vet office is only open on the 1st and 3rd Saturday of every month by appointment When I called to make an appointment and explained our situation and how we loved Dr. Hatcher I was met with..."we have no openings...sorry, can't make exceptions" I understand this but I was willing to come in ANYTIME. She then spouted off...."well we are open at 7:30 until 5:30" That's great but again WE WORK IN NASHVILLE! Dr. Hatcher is great but his office is not flexible and his staff is rude! I guess we will have to find a Vet in Nashville...really a disappointment.

Recommends

ega

Joined 6 years ago

Caring, compassionate vet. A co-worker recommended Dr. Hatcher, and I am so glad she did! The office is clean and the receptionists are kind. Dr. Hatcher spent twice as much time with me and my cats than another vet I had been going to, and I was charged less for Dr. Hatcher?s services. He is extremely competent and takes the time to really explain what is going on with your pet. He answered all of my questions and even went so far as to bring in books with pictures to show me what was happening with my cats. He is very kind and gentle and he really cares about the health of your animal, not just pumping them full of expensive pills. My kitten was scheduled for a small surgery yesterday and Dr. Hatcher wasn?t able to do the surgery until after hours because of an emergency surgery that had come in that day. Instead of re-scheduling the surgery, or just doing it this morning, he stayed until 9:00pm to finish my kitten?s surgery, and then he called me to let me know my kitten was doing well and explained how the surgery went. Dr. Hatcher is a wonderful vet and I recommend him to all of my friends!