Horrible Experience. The absolute worst customer service experience I have ever had. We had to go ask the manager how much longer our food was going to be and after 40 minutes it finally came out. The service was horrible she didn't keep our drinks refilled and we had to ask for ketchup, ranch, and bbq which took forever to get. After all that we sat there for 10 minutes after we were done eating waiting for her to come back and ask us if we needed the check. By then we were very displeased and requested to speak to a manager. A women came over and informed us that she was the owner. We explained that we did not want our food comped or any kind of discount we simply wanted to inform them that we recieved less than satisfactory service. After she went to speak to our server she came back and said, "Hey guys we checked the cameras and your food only took 18 minutes from the time you ordered until the time it came out and you received good service because she came back to your table at least 4 times so do me a favor and just pay your bill". We were absolutly shocked that the owner of this restaurant just treated her customers that way. First of all our food to nowhere near 18 minutes and second how can you tell us that we recieved good service. We will not be back to this restaurant.
Wonderful Atmosphere, Great Barbecue.
Do not pay attention to the review by benjac on Jan 1. What this woman(loosely) doesn't mention is that she yelled the "C" word at least 3 times and the "F" word at least that many. Children were present & the police were called by me and at least one other table. The pregnant woman with them was apologizing for this woman's behavior. Also the female manager never grabbed this woman or pulled her out of her chair. My husband & I have been coming here for about 6 months and love the barbecue. Do not be dissuaded due to the ridiculous review by benjac.
Not good at all. This is the worst place I have been in my entire 29 years of living. I ordered a chicken wrap grilled. The wrap came out fried. I informed the waitress and asked for a grilled wrap. She came back and informed me that the kitchen staff told her it was in fact grilled. I then showed her the pieces of fried bits that I pulled from the chicken and let her know that I did not want it. She then took it back and the manager then came out. She wanted to let me know the same thing. That in fact, the sandwich was, in their opinion, was grilled. I pulled out the piece that was a solid fried piece of chicken and said this is not grilled. She then took it to the back and shredded it to then bring it to my face again and tried to say, again, that this was in fact grilled chicken. What has happened to the customer is right. At this point I would have accepted that the customer was at least wanting something else. The then not so smart waitress comes up again, this is the fifth time, to tell me that the chicken was in fact grilled. We have all established at this point that they really believe the chicken was grilled. It was NOT. I said just get me the bill. It comes with the fried wrap on it. I said please remove that as it was not what I asked for and let them know that they had to tell me 5 times that I was wrong. I was then confronted by the manager that I was to leave. I let her know that I had no intentions of ever coming back in my life anyhow. She then grabbed me by my arm and tried to pull me out of my seat. At this point I must say that I had one beer and was not at all drunk. I was with my husband, his friend, and his friend's pregnant wife. This was the most ridiculous, insulting, abusive incidents I have ever occurred in my life and I would never recommend this place to my worst enemy. Good luck to all who enter. I give them ZERO STARS.
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