I will be a customer for life. I have had great results with all the treatments I've had done at American Laser Center. I started with a small hair removal package and I have added other great treatments including hair removal in other areas and facial treatments as well. The staff has always treated me in a very professional manner. The Office has always been neat and I feel at ease being treated there. I have recommended it to friends and family members and they to have had good effective treatments there as well. If you're looking for a great place to go with a well skilled staff you can trust, I would recommend American Laser to anyone.
Best place to receive hair removal packages!!!!!!!. I have been visiting American Laser Center in Brentwood, TN for almost 2 years now. I have purchased hair removal packages for my legs, underarms, and bikini. I am at my point of maximum hair reduction, and only have a couple visits let before I am completely hair free!!! I have battled shaving, waxing, and unpleasant creams for hair loss, but nothing ever seemed to work. Compared to other competion in the area, their prices are comparable but ALC offers a 2 year guarantee that provides you to come back as much as you want after your initial 6 visits until you are completely satisfied. And that I am!! The staff, and manager, Melissa, have been so helpful and sweet every step of the way. They have helped with any concerns I have ever had, and constanly reassured me that I am responding properly to each treatment. I will continue to do business with Melissa and her staff and couldn't be more pleased with my results!!!
I have nothing but good to say about this business!!!!!!!. I have been receiving treatments for over a year at American Laser Center in Bretntwood, TN, and have had nothing but friendly customer service and a welcoming atmosphere everytime I enter through the doors. Not only have I had an incredible reduction in hair loss on my legs, (which is cause for much celebration!!!)but the staff at ALC is very courteous and helpful. Melissa, the manager, has been helpful every step of the way, and I even have received referral incentives due to sending the company new business! Melissa has given me complimentary microdermabrasions, and my skin is looking fabulous for summer approaching! The techs are very helpful as well, and guide me each time through the laser procedure. (It does hurt a bit..nothing unbearable.) I am in the process of purchasing a new package to improve the aging ME, and know the results will be well worth the money. I would recommend this center to ANYONE!!!
Horrible Office Manager - Melissa needs to be FIRED!!. I have been going to the Nashville office for nearly 1.5 years, and at the beginning it was a nice office atmosphere but it has changed for the WORSE since Melissa has become the "Office Manager". This lady is beyond rude, and doesn't even take the time to greet you when she is sitting at the front desk. Also, I show up a few minutes for my appointments, and i generally have to wait at least 10-15 minutes while the three girls have a conversation in the back room laughing, talking, and basically doing nothing. During my last appointment I was told that their computer was "down", and so they couldn't make a new appointment; this happens often. Again, the computer seems to "go down" conveneintly when I show up for an appointment, and they say that they will have to "squeeze" me in; this is very odd, since I never see any other patrons in the office when I am there. I would be remiss if Ididn't mention the lack of cleanliness of the office, as well as that it feels like a temporary office. I have some time to go before my treatments are over, so I have to unwillingly keep going to this office, but if they opened up another office, say in Green Hills, and fire Melissa, then maybe I would fee differently. Another item to mention is that while I was sitting in the waiting room, the phone rang while Melissa was sitting at the front desk, and she let it ring and ring, and then let the answering machine answer the call,. I witnessed this several times while I was sitting there, and Melissa finally answered the call when it was a friend of hers-- so I know this is happening when I call because I ALWAYS, and I mean always get the answering machine, and it is much, much later or even the next day before I get a call back. I often wonder if they say that their "system" is down when they want long-time repeating customers to forget to make an appointment--I would love to be a fly on the wall to hear about THAT policy. This place has got to change, or they should leave town!
Unbelievable Results!. I cannot explain how satisfied I've been with the results and treatment that I have received from American Laser Centers in Brentwood. I am 60 years old and I was beginning to look my age until one of my best friends recommended American Laser Centers. I really didn't expect much, but I knew it would at least be a pampering session. I just finished my third session and I am amazed. I have received so many positive comments from my friends and family (very few know about my secret). I must admit that to most I have not revealed my secret. So because I feel quilty for not bragging on American Laser Centers to some of my friends and family, I am now letting everyone else out there know that American Laser Centers delivers on their claims. I truly feel and look like a different woman. When I went in for my consultation, Melissa, the manager, was a delight. She clearly knows her business and she knows how to treat her clients. Her staff was also exceptional. I don't normally take time to write reviews, but after looking in the mirror once again....I feel 10 years younger. American Laser Centers deserves all of the credit. Thank you American Laser Centers, Melissa, and Staff......you have changed the way I feel about myself.
All of my friends had been recommending American Laser Center because they no longer had to deal with unwanted hair on their legs. I finally decided to take their advice and hopefully I would no longer have to shave my legs. To be honest I had my doubts; but, my friends gave me a very generous gift certificate for my birthday. I recently decided to use my gift certificate and I cannot believe I had not done this sooner. I never felt uncomfortable, the staff was amazing! I can't remember the managers name, but she was a tremendous asset to my experience at American Laser Centers. I am now ready for spring, and I cannot explain the difference in shower time. So for anyone doubting laser hair removal.......American Laser Center will not disappoint.
Thanks to everyone at American Laser Center! You have made me a very happy person. And to the lady that manages your center....you were a blessing to me. Thanks from the bottom of my heart!
Horrible Customer Service and they are liars..
I had a consultation in August 07. The lady that is charge of the nashville office, Melissa, is not very classy or professional. She told me so much personal info about her previous marriage and other things you shouldn't tell. The office was so dirty and looked very unsanitary. There was clutter and dirt everywhere. The office looked very unorganized. Despite all that I bought a hair removal package. (DUMB MOVE!) I made an appointment for a month later. When it was time for my appt I was I wasnt scheduled. After I pulled out my card and showed them they blamed it on the computer. Saying the computer deleted it. "Whoops" Melissa never put my appt in the computer! I was told they would "fit me in" and was going to be seen in 45 min. So I waited... an hour and 1/2 later I am still sitting there. So I left. I called the next day and requested a refund. (which the paperwork states "If no procedure was done, the client is intitled to a 100% refund) I called for over a month trying to talk to someone about my refund. No one would return my calls. Finally, after about 2 months, I got a call saying my refund was being processed. The month I got that call: October. It is now January 17, 2008 and I have yet to see it. After several more unreturned calls and emails, Melissa calls me back to tell me there is nothing that can be done except wait. I HAVE BEEN WAITING FOR 5 MONTHS FOR MY REFUND!! I turned them into the Better Business and guess what...they never responded to them.
Oh, and I was told during the procedure there may be 3 girls in the room just watching and talking. EWWW. For someone getting "personal" areas done, that is horrible. I couldnt request just one girl to do me bc they all work different schedules different days so I may have every girl in the office looking at my privates. Any other place you can have the same person.
I WOULD NOT RECOMMEND HERE. expecially since there are so many other places doing the same thing. Go to SONA or LAVE MD
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