Willstan's Grill

Recommends

GaDog

Joined 2 years ago

La Vergne's Best Kept Secret?. My wife and I have been to Willstan's now on three separate occasions. One was for lunch and two for dinner. We have tried a total of six different menu items, from burgers to Philly cheesesteaks to chicken to steaks. The food is very good, service is very good and prices are reasonable. If you are looking for a break from the chains, give this La Vergne restaurant a try.

Doesn't Recommend

dwandra

Joined 2 years ago

Willstan's Can't Get It Right Consistantly!!. We arrived at the restaurant at about 6:15pm. Our server was very friendly and delightful. I’m not sure where the breakdown occurred but it was very bad. I usually come to restaurant with my husband and our two kids. This time I had my two little kids and I invited my cousin and her son. I really wanted them to experience what a great place Wilstan’s can be. I suggested that they come along with me. By the end of the experience I was thoroughly embarrassed and angered.

We ordered our food at about 6:20. At the time, I told the waitress that I will also be ordering a meal for my son to take home. At that time we agreed that she would put the meal in near the end of our stay to ensure freshness. Our food ended up coming at around 6:50. It was a long time because my cousin and her son started making comments about it. Then, when our food finally arrived all of our fries were cold. I had ordered creamed spinache with my sandwich and received cold fries instead. I also requested that my little son’s burger be cut in half, it was not. My Patty melt bread was extremely hard!!!! I looked at my cousin’s patty melt and her bread was slightly burned and she started complaining about her bread being hard!!!! It was just NOT a good night. But, we were not going to complain. But then, the waitress came up to me and gave me a bill which entailed a kid’s food item. I ordered two adult entrees which meant that my kid’s meals were free. But, the waitress told me that the manager said that I had to pay for my son’s Mac n’ cheese because it was not a side item. We were not given this information while ordering. So, at this time my cousin asked to speak to the manager. We were already silently upset, but to receive an incorrect bill really made both of us angry.

This is really when things got BAD!!!!!!!!!!! A young woman came from the back named Candace. She asked us what was wrong. At this time, she went through all of our complaints and gave me excuses for each. She said that our wait time for our food was “average and acceptable”. She then told us that another reason for the sub service was that they were understaffed. In fact she said that she was cooking!!!! Then, she explained to me that the reason why my son’s sandwich was not cut in half was because she just read the ticket given to her and that it did not say to cut the sandwich. She also told me that my ticket did not indicate spinach, but instead fries (my waiter apologized for this). As a customer, the last thing I wanted to hear was a bunch of excuses!!!!!!!!!! I pay for good service and that is what I expect. If I wanted questionable service and food we would’ve gone to McDonald’s or Sir Pizza. I really believe that the owners of Wilstan’s strive for good service and good food. It is really sad that their employees cannot maintain that standard of excellence while the owners are not in house. I really think that the employees need to be better trained. As a Manager myself, Candace giving me excuses made me sick to my stomach!!!!!!!!!!! A customer should never be told, “We are short-handed”.

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MindyVictory

Joined 4 years ago

Good food, great people. The staff is very friendly and they provide excellent service. The menu isn't that big but the dishes they DO have are really good! We try something different each time we go and they've all been very good. As a matter-of-fact, we're going tonight....see you there! =)