Franklin >Dessert Shops > Italianice & Nuccis
Wonderful service. Wonderful food.. Wonderful service. I love how passionate the owners are about the food they serve. And the food is so yummy. Yes, the menu is small, but find something you're great at and do it well. Right? And they do make great panini's. The gelato is amazing. Thanks Nuccis! I'll be back often
Good gelato. My wife and I ate here and really enjoyed the gelato. It's in an area that doesn't have much charm, but the gelato was good.
Nuccis Poor Service.
Nucci’s Italian Ice and Gelato is located in Cool Springs shopping Center in 2000 Meridian Blvd., Suite 100 Franklin Tennessee. Nucci’s staff is rude, provides poor customer service and negative attitude towards other ethinicgroups non white.
Steve and Connie Hovis are the owners, their sons, Ben and Jay, work full time and their daughters, Erin and Morgan,
Upon entering the restaurant on Friday July 17, 2009 at 8:45pm parking was limited and owner Connie Hovis did not provide adequate customer service tonight by acknowledging three customers order and never asking may I help you. I politely interrupted the Connie Hovis while the son (ignored my presence as a customer as well and asked 2 other customers for help) and stated I was next she tried to ignore my comment and then asked can I help you.
Normally I would have thought this was an error or oversight but Steve Hovis (owner) also displayed this same negative and discriminatory behavior in May 2009. I have lived in Cool Springs over 13 years and rarely see restaurants who provide negative customer service survive!! My family was a standard customer at Nucci’s – we even looked forward to the daily Gelato specials. After tonight the racists attitude by the owners and family needed to be provided in reviews for future patrons.
The menu is limited and the prices are high considering Baskin Robbins, Maggie Moos, Coldstone and Dipping Dots with in a mile radius of Cool Springs. Portions are tight and staff will try to use old products or take shortcuts in preparation. Maybe this small family owned business can grow from this negative experience and become more diverse to other ethnic groups trying to support their business within Cool Springs.
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