1420 Donelson Pike, Nashville, TN | Directions 3721736.093964 -86.679705
We love this company. They responded quickly and even though everything was not covered under my AHS policy, Greenway took care of it. If it wasn't for your immediate and professional response we could of been with out a/c for days. I know people give your company a hard time because you are right in the middle of insurance claims but my family and I really are thankful.
Worst customer service ever. They were unable to fix our microwave over a period of two months. The office staff is completely unhelpful. I will never use this company again.
This business is TERRIBLE. I have been getting the run around with them to fix my refrigerator that *they* damaged while repairing almost a year ago. And they have not done a good job fixing our A/C either. They have been to our house numerous times (sent by our home warranty co.) and every time I've had some sort of issue with their service. Had some service done on both the A/C and the heat unit in October and here we are again with the A/C broke not two weeks later. Every time I talk to Doug (the owner) or a repair man they lie about something to cover their mistakes. I sincerely think they do shotty repair work intentionally so they can keep getting insurance claim work. Both me and my husband are shocked they they can run a business this poorly and still be in business. Never again will we allow them to come to our house.
The worst experience ever! Greenway came out for my air-conditioning on a Monday June 25. They tried to sell me additional services before even trying to fix the problem. They charged me 145.00 to move a drain, it appeared that the tech added freon, but he let it out right after.. Said he was testing the pressure in the lines. I contacted Greenway the next day as the air was not cooling, they said someone would come back out. It is now Friday and no one has been out and they keep lying to me when I call. They said, "Oh you will be first on our list" They have not shown up yet. This is dangerously hot weather today - 106 right now. I also asked for a refund since the air is still not working and it has been 5 days since anyone has been out - they refused. PLEASE DON'T TRUST THIS COMPANY. I'VE FILED A COMPLAINT WITH THE BBB AS WELL.
GREAT JOB GREENWAY!!!!
My air went out on Sunday and I called around to see who I could get service from quickly. Greenway immediately called me back even though their office was closed! Greenway was out within 2 hours had my unit up and running and explained everything that was going on to me! They did such a good job I signed up for their yearly agreement.
Price was right and they took care of us quickly! Great company to deal with!
Great Service! – We called Greenway because of a bad outdoor faucet. They were able to come out on a Saturday morning, not affecting my work week. The faucet was great, but began to leak a few weeks after it was installed. Greenway handled this with no questions by replacing a faulty part of the faucet. They have called the check on me twice since then. Great company!
Great Service!!!!!! – My home warranty company uses Greenway and they sent them to my house to look at a waterheater that was leaking. I called for service on Tuesday and they were able to get someone out to me that same day! Not only was the office and the technician friendly, but I felt that I could trust them and they would do a good job. The technician went over some options and we decided to get a tankless waterheater !!!! The best thing was the price! We paid $3300 and when we called around they were installing the same brand, but for $400-2,000 less then the other guys!! The installers were great!! They put floor protectors out. They cleaned up behind themselves! The explained everything! Really good service, because when my waterheater was leaking I dreded to see who was going to be replacing it. Great service and a few days later they called to check to see how everything was going! They are a must!!!!!!!
I will never use them again – I've used this company quite a few times because they are contracted by my home warranty company (American Home Shield). I never had a problem with them until April of this year. I had a service call for three toilets and one sink in my house. The technician told my husband that the parts needed to fix the toilet in the master bedroom were discontinued and that he would turn it in to AHS. Well, it's October and this toilet STILL has not been replaced. I have gotten the worst run around I've ever gotten in my life.
After not hearing anything for a couple of weeks, I called to check the status. They said they would turn it in and that I would then hear from AHS. After hearing nothing for a MONTH, I called back again and spoke with Doug. He had no record of me having a toilet that needed to be replaced. His "records" showed that everything was fixed. Then he lied and said that the technician that came didn't turn that in and that he no longer worked for the company. He said he would look into it and call me back. That was the first of five times he said that and NEVER called me back. This went on (me calling to check on it, Doug saying he was going to call me back and never did) until August, when I called AHS to complain about them and AHS called Greenway. Then Doug called me to set up for a technician to come out and look at my toilet again.
He said that it wouldn't cost my anything (obviously because they were still handling what they didn't fix in the first place). The same technician that came before came this time (yeah, the one Doug lied and said no longer worked for the company). He remember everything that was going on with the toilet. And he said he was on sick leave, by the way. So, all that time passed when they could have just called him to ask him about the toilet a long time ago. So, after that, they were supposed to turn it in and take care of it that time. Remember, it's October and it's STILL not taking care of. So, by September, when I called AHS to check on it, and they said Greenway still hadn't turned anything in. I started calling and asking to speak with the owner. I have left 3 messages for her and SHE has never called me back either. So, now I'm not surprised that Doug didn't call me back all those times. He's just following his example.
Two weeks ago Greeway FINALLY turned my toilet payout to AHS, BUT, they are showing that I owe a service fee from the time the sent the technician out to my house again. So, AHS is deducting that from my payout. I called Doug to get it fixed. His response was "Oh! I see what happened. Mrs. Moore I going to take care of this for you right now." Yeah, STILL hasn't been done.
I don't want anything else to do with this company. At first I was going to just let it go, because they did fine all of the other times they came out. But now, I'm done. I unfortunately have to have them finish this out and fix the toilet because my payout would only be for $125. I don't see any plumbing company replacing a toilet for that cost. So the only choice I have is to either pay the rest out of pocket, or have Greenway replace it. I'm at a rock in a hard place. Either way, I'm putting Greenway on my refused list with AHS, and I will be informing everyone that I can about their service.
My air went out on a Sunday and I called around town to try to find someone to come out the same day since it was nearly 100 degrees outside! I called Greenway and they were out to my house within 2 hours. The gentleman was neat, professional and better yet had my air running within a few minutes!
I signed up that day for a maintenance agreement and that automatically took 10% off my visit which made me a happy camper! Thanks Greenway! I am going to rocommend your services during my next home owner's association since I am on the board. It is nice to have a dependable company around that cares about quality service!
MUCH IMPROVED – I had Greenway at my home about 2 years ago and had a NIGHTMARE experience. We won't even go into that. The NEW GREENWAY came to my home last week because my refrigerator was not working. They came out on the same day I requested service, ordered a part from my home and were back in 2 days. My wife was exstatic. They have completely changed their ways in everything from field service to customer service. The gentleman that came to my home was incredible and the gentleman inside the office was even better. I am very happy to say they have regained a customer. THANK YOU GREENWAY
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