so upset. My family and I decided to try Basil for the first time on my mother's birthday. This was our first mistake. As soon as we got there, the hostess was extremely awkward - my father called ahead to make reservations and she was extremely short & rude to him. He mentioned it being my mother's birthday once we got there and the hostess had nothing to say, just "Oh" and walked away. On the way to being seated, we walked past where you can see inside the kitchen. A blonde waiter was standing with a couple other employees pretending to HUMP THE AIR as we walked by - mind you, my 90 year old grandfather was with us. I wanted to puke, I was so mortified. it took 45 minutes for 5 plates to come out of the kitchen. I guess we should have eaten before we came? Absolutely ridiculous. My mom, being as it was her birthday, ordered the talapia at the $25 market price. Her fish came out with it's bone-filled tail curved in a disgusting c-shape and head still attached. This would have been quite "fancy" if the dish didn't smell like rotten, burning fish from a garbage can. It was covered in a chunky red sauce that was so hot my mother couldn't even taste it - she scraped it off eventually and tried the fish and knew immediately it had gone bad. I found 3 short black hairs in my Basil's wide noodle dish - when my father complained about mine & my mother's meal to the manager (whom he had to ask 2 different people to see & she took 20 minutes to finally show up at our table) she asked me to SEE THE HAIRS. as if I would stow them away on the side of my plate? Also, if you see the green leaf it apparently means spicy - my brother & I both got spicy dishes knowing we liked spicy foods. However, the food was so hot we couldn't even taste our food & downed 3 glasses of water. Both of us had to run to the restrooms to cool off, it was so unbearable to eat. They should really warn you JUST how spicy there food will be. When the waiter asked how it was, we were honest saying we weren't happy at all & he was completely silent, just took our dishes and left. We had brought my mother's birthday cake to eat at the restaurant but felt so uncomfortable eating it there we took it back home. The manager took mine & my mother's dishes off the tab but showed absolutely no concern for just how awful our experience was. We were ignored, overlooked, and no one, quite frankly, gave a damn about our experience or my mother's birthday. I will never come back here again & warn any new comer to steer clear. Hopefully they will get entirely new management & employees or be shut down for good. My mother's entire birthday experience was ruined by spending 3 hours in this place being neglected. I still feel horribly about it.
Neighborhood restaurant. Good food, a little on the salty side, too many noodles in the noodle dishes, not enough meat or veggies, but good. Menu has expanded recently to include more Thai dishes. But as with all the small neighborhood restaurants in Cool Springs, the push is on to accomodate the 'business' crowd, and the rest of us are relegated to the bar. If you dare come in with a child, it's by the bathroom for you! The service is officious and at times downright unfriendly. Jasmine, just down the street continues to have not only the same great food, but also the same great, friendly service. It may explain the lines there...
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