Fabulous place to eat.
I thouroughly enjoyed our visit. Someone held the door for us when we arrived and greeted us with a welcome to chili's with a nice big smile! Very surprised but I guess restuarants still do that. When we sat down someone said our server will be right with you and we didn't even have time to think about what we wanted to drink before they showed up. Very attentive, very clean place, very customer oriented. I love Chili's!!! That the kind of experience I look forward to.
Families and an after-work crowd come to this relaxed Tex-Mex chain for sizzling fajitas and a buzzing bar scene.. In Short Festive decor of colorfully tiled tables, vintage photographs and sunny Southwestern accents welcomes an all-ages crowd at this informal hangout. Youngsters and their parents pile into dining room booths; casual business types toss back margaritas and watch televised sports at the bar. The menu features mild versions of Lone Star state favorites, from double-basted baby back ribs and steak fajitas to red-beef chili and deep-fried onions.
Norman Brinker should be ashamed.
As a former Brinkerhead, I know what a Chili's should be like. This place is an embarrassment. Someone needs to lose their job...quickly. No one at the front door, when we finally got seated it was by tossing our menus on the table and running away. The polar icecaps melted while we waited for a server and when she finally decided to stop talking to the bartender, she had no idea what was on the menu. It would have been better for us to just type our order in ourselves. Speaking of polar icecaps, it was about 52 degrees in there and no one seemed to care that people were returning to their cars to get coats and sweaters. When the food finally got to the table, it was clear that no one from management has set foot into the kitchen in weeks. The food was thrown on the plate...on side of our grilled chicken breast resembled the bottom of my shoe. The mash potatoes had a layer of film that had hardened to the point that I was glad I had a steak knife. The "grilled veggies" were a lump of overcooked, micowaved food matter, not resembling anything I would call a vegetable. I am looking for the cameras at this point, hoping for one of these Gotcha or Punk'd type shows. No such luck...and no such luck finding anyone to help correct the problem. No server, no manager, no busboy. They are all too busy talking with the bartender again. This guy has got to have some pretty interesting stories. We finally get our bill and when I ask to speak to the manager, the server lamely returns and says that he is too busy and just "comped" our bill. I don't even leave a tip and am just happy to be done with this place. Can you be serious?