09/23/09

will never go there again

by sara90

it took the 3 hours to see me and i want to charge them a fee for my time waisted siting at there office waiting to be seen by a Dr that was not compassionate like she should.

• Pros: no pros
• Cons: it took them 3 hours to see me

09/17/09

Is there anybody in there, knock if u can hear me....

by lilbigdummy

Wellllll, I have been trying to reach a nurse via voice mail for two weeks, and all I get in return is silence. Let me tell you, virtual nursing bites the big one and so does the elevator music your force fed while yer on hold. I can't get a nurse on the phone, or to call me back. And as far as the receptionist goes, hmmmmm, I think I saw her for a second when she took my cash...(I had to find an ATM because they won't take a check) Then, suddenly, the wicked witch of the plaza disappeared, and presto chango, the receptionist turned into a sqaulling 3 year old, with a small diaper dilemma. who had somehow managed to get into the unoccupied cubical...yee haw, I think she had better customer service skills than her predecessor. Anyhow, I bailed after a thirty minute wait, because my teeth were floating and there bathroom was out of order. Eventually, I found my way to a physicaian in Berlin, and the may I say that the wait on the flight was a lot shorter than the wait for the returned call.

• Pros: Close to home and whiskey
• Cons: I think they left the building with Elvis....

07/05/09

Treats you like family

by Nicole1969

I am throwing my .02 cents in. I have been going to Hope Family Medicine since it opened its doors in 04-05. I had just moved to Nashville, & decided to find a local doctor. I now have moved to Columbia, and I still drive to her office every three months for my appts. I have Chronic medical problems, & have been to all the big specialists in all the big Universities, and I will tell you, good health care providers are extremely hard to find. To find a provider who listens to you, talks options with you, you telling the provider what ideas you have. With the two of you coming to a conclusion that both be satisfied with the possible outcome. April Collier may not be a doctor, but many doctors could learn a lot of things from this woman. I had lost all hope for the medical community until I found her. She is not one of those doctors that throws you a pile of scripts that will sedate you to the point where you have no idea whats going on. I know this because I went to doctors like this. April's main focus is to find what works for you without you being completely drugged out of your mind.

As far as the receptionist, I personally have never had any problems, in fact when I walk in she calls me by name. I always get an appt right after lunch, & I have yet in all the years going there for them to be a little late.

I would recommend this NP April Collier to anyone that needs top notch medical care. I will continue to drive from Columbia as long as she is in practice.

A VERY satisfied customer

• Pros: Professional,Treats you like family, Caring
• Cons: leaving message 4 nurses, they dont always call back