Icing On The Cake

11/05/09

Poor Customer Service... Dishonest... Stay Away!

by chadreece2001 at Citysearch

My wife ordered a cake over a month before my son's birthday. 3 days before the birthday party... we get a call from "Icing on the Cake" informing us that they didn't have any of the material we requested for the cake and that it would take three weeks to get the supplies. They purposly waited until they thought we would have no choice other than to have them do the cake anyway before they told us!!! I complained to the owner, but she didn't care either. Make a long story short. Do not do business with this company.

• Pros: Located in Franklin
• Cons: EVERYTHING

02/22/09

Bad experience...grouchy owner.

by MaryTalbot at Citysearch

My kids and I have been patronizing Icing On The Cake long before it was named so, back when it was Big "D"'s Donuts. Last Saturday, I brought my son in to get some donuts and was treated extremely rudely by the owner. So I bought our donuts, and we went home. My son asked on the way home why the lady was so grouchy...I stopped by afterwards to see if I had offended her and was greeted by such hostility, even from the owner's son who came out to posture behind the counter. Customer service is just not what it should be anymore. I'm not surprised to read other bad reviews.

I will not be coming back to this establishment, and would rather drive to Cool Springs' Dunkin' Donuts than spend another dime with these people. Maybe business is down and the stress is up? Who cares when there are other choices out there. Her son should sit back and enjoy his royalties from starring in "Deliverance".

• Pros: My kids like the donuts
• Cons: Having to go through unpleasantness to get them. I'd rather drive further for a nicer experience.

06/28/08

The only place for cakes!

by jmichel1222 at Citysearch

I was really suprised to see this place had a bad review! My husband and I LOVE these cakes! In fact, I crave them between celebrations. Never had a bad experience, and you won't find a better cake in Franklin. Also, tried a doughnut when I picked up a cake and they are awesome too.

• Pros: Delicious cakes, good customer service
• Cons: Hours could be more expansive