Franklin >Allied Metal Services > All Things Engraved
420 Cool Springs Blvd, Suite #110, Franklin, TN | Directions 3706735.945242 -86.826326
Great Staff and Amazing Work! – I came to All Things Engraved for the first time for to have some leather embossing for a school project. I had no experience in any of this type of work before and Dan and his staff were extremely helpful.
I came in the shop with a timeline of 4 weeks and it all orchestrated perfectly. I gave them enough time to be able to handle all their other jobs for clients and still meet my deadline. The end result was great and I am so happy I chose All Things Engraved.
Response to Customer – After researching who this unsatisfied customer is and because she chose to remain unidentified with her comment we were left to try and identify the particulars of her job. Because we strive for excellence in our work and service, we are very aware of problems that come up because they are far and few between.
To answer these allegations I would like to take each point she has brought up individually. First, "The owner and his colleague did not fulfill my order as it was documented." I did make a decision to alter the font to make it more readable, the customer wanted 3 lines of text (about three times the amount of engraving in 9 out of 10 rings I engrave) so the more you put in such a small area the harder it becomes to read. To my knowledge, no one in middle Tenn. is able to do that much engraving on the inside of a ring. It was a decision I made based on 13 years of engraving experience. It is very rare that I engrave this much inside a ring. I was so proud of this engraving that I took a picture for our future web site. (click here to see picture)
Second, "a request to retain existing engraving on my ring was ignored and he actually buffed it out and charged me for it when I asked him not to do it." I engrave all the rings here personally and there is no way I would have buffed out something a customer would want to keep that was already engraved, I would have simply told them that I could not engrave the ring around an existing engraving. This customer was upset because I charged her $5 to buff out a manufacturers mark to make room for the large amount of engraving that she wanted.
Third, "They couldn't even deliver on time...I showed up expecting my engraving to be done and they told me to come back in a couple of days." Everyone is told at the time of purchase that we will call as soon as their item is ready for pick-up to prevent undue trips to the store. We purposely do not give a specific time of the day for completion. For those meeting hard deadlines for their engraved items, we either promise to deliver the time they need it or we turn down the work. For all others, our normal turnaround is the next day, a lot of times we get it done the same day.
Continued on Next comment
Items such as glass, rings and some trays require extended set up time and I like to group them together to do similar items to reduce that set up time. Unless a customer needs it for a specific time, I have been known to take a couple of days to turn these items around. It's very much like a juggling act in this kind of work.
Terrible service, rotten attitudes – I was a customer of All Things Engraved. The owner and his colleague did not fullfill my order as it was documented. Capitalization ignored...a request to retain existing engraving on my ring was ignored and he actually buffed it out and charged me for it when I asked him not to do it. They couldn't even deliver on time...I showed up expecting my engraving to be done and they told me to come back in a couple of days. To make matters worse, they had such a 'tough' and 'we don't care attitude' while holding thousands of dollars of our wedding rings in their hands...I felt completely robbed...This place is horrible and I highly recommend finding another place to take your engraving. I would also like to add, I witnessed the owner treating another customer the same way--she got a wine bottle cooler engraved and they messed up the engraving...he pretty much told her 'tough' and pay up. So it wasn't just me. :-(
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of All Things Engraved on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.