Sun Tan City

Doesn't Recommend

Cindy M.

Joined 1 year ago

NOT FRIENDLY. Staff was NOT FRIENDLY, when I said I already had lotion the girl looked annoyed. I didnt see color out of any bed except the highest one. I was RUSHING to get my lotion on before the bed turned on by itself and I still lost 2 minutes of my time because it turned on before I was ready! The bed didnt look too clean so I wiped it down myself before going in. They dont really communicate with you AT ALL.. NOT RECOMMENDED!

Doesn't Recommend

AmandStone

Joined 4 years ago

Awesome company!. No where in the contract does it state that in order to cancel your contract you have to come in to close your account. I called to close my account and was not told that I had to come in. Then my next checking account statement had a charge from them. I then called again and was told that I have to come in to close the account. Then 18 months after I came in to close my account I receive. I had a charge to my checking account for $75.25. When I called them to complain they told me that I must have opened my account again. I never re-opened my account. They acknowledged that they charged my account but could not tell me how it happened. Then they wanted me to prove that they had charged the account. I was furious! I know this is illegal! I am still trying to get my money. DO NOT USE THIS COMPANY!!

Doesn't Recommend

luh

Joined 4 years ago

eh.. only change every other bulb in the bed.

they also sometimes only change the top bulbs.

white back? tan front?

not attractive.

i would recommend sun tan village in lebanon as well.

they are amazing.

just got brand new beds.

and a brand new facility built.

its great!!

the people are so nice.

i tanned in their ergoline beds once for only 8 minutes and have a tan line already.

they are great. also have great prices.

and offer great weekly deals.

and amazingly perfect spray tans!

Doesn't Recommend

chel172

Joined 5 years ago

Suntan City Antioch, TN Hickory Hollow. The worst tanning company. My husband and I signed up for one month only, or so we were told, as we were going on vacation in three weeks from when we signed up. The incompetent girl behind the counter had us sign the electronic pad on the counter and fill out papers with our information, and stated this was the release form if we should get burned, sick, etc. What we were actually signing on the electronic pad was a contract that was never shown to us. She signed us up for two months of tanning to be automatically charged to our credit cards. After arriving home from our trip, we saw that Suntan city had taken $65 from our accounts collectively. When we went to the store to try to fix the situation, Chris, the manager, kept stating we signed a contract and that if we didn't want the money taken out, we should have "been responsible adults" he states, and read the contract before we signed it. What Suntan City does is super impose your signature from the electronic pad to a contract, and then hold you to it. Chris said that he would review the cameras when we signed up to see if the contract was shown to us, and if it was, we would be out of luck. He acted as though we were lying to get our money back. He said he has seen this happen before. The contract was never shown to us. I had to dispute the charge with my bank and, luckily, they are a more reputable company and want to actually keep their customers happy. My husband got his money back as well. Chris said he contacted his manager Stephanie, and he gave me her number. She never called me back after I left her several voicemails. Chris will not even speak to us about the issue anymore, he tells us to call Stephanie. He is interruptive and rude, and won't let you finish your sentences. I work for a cell phone company in customer service, and I know to read everything before I sign it. This company is a joke. Go to Suntan Village in Lebanon. My parents own this company and they know how to treat customers right!

Doesn't Recommend

BLOGBLOGBLOG

Joined 5 years ago

AVOID MEMBERSHIPS. Ok- so the place is nice and clean and you don't have to wait long for the beds. BUT- Of course you HAVE TO BUY A MEMBERSHIP.... and here's what really got me---- after 6 mo you have to tell them IN PERSON (they wont let youover the phone) you want to cancel it or they continue to charge you at the first of each month. AND---- NO WHERE In the contract does it mention that you have to come in person--- but the manager says you MUST IN ORDER TO CANCEL. This is wrong on so many levels!!!!!!!!!!!!!!!!!!!!!

Doesn't Recommend

Constructionjunkie

Joined 5 years ago

Lousy Customer Service. Recent changes to the Mega Tan to Sun Tan City in Hickory Hollow has resulted in high school kids running the tanning salon that are very rude. I never had to wait for very long when it was Mega Tan. The salon is always understaffed with people running everywhere cleaning beds. The individuals who check you in are smacking gum, talking about what the did the night before and constantly trying to get you to "upgrade" or buy products. A vist to the salon in March (not typically a busy time of the year) resulted in a 15 minute wait for an unoccupied bed--- it just needed to be cleaned. UGH!!!

GET YOUR ACT TOGETHER!! I'm actually thinking Sun Tan City needs some competition. I'm sure if they had any nearby, they would certainly suffer.

Recommends

Rolleram

Joined 5 years ago

I dont want to buy any tanning products today, thank you very much.. Suntan City has really great beds and a great facility. My only complaint is that they are CONSTANTLY trying to get you to purchace there tanning lotions, and other products that they sell in the store. I like to come to the tanning bed to relax and enjoy myself, not get hassled to purchase a product. When I want to buy something trust me, I will let you know! Other than that, Great, clean beds!

Recommends

lesleyrebecca

Joined 6 years ago

Don't sign up for a contract plan. The facilities were nice and clean. My only real complaint comes from my attempts to cancel my contract with them. I moved to Kentucky and was unable to physically visit their office to fill out one of their cancellation forms. They continued to charge my card after repeated phone calls asking to have a cancellation form faxed to me as I lived 80 miles away. I was told there was a Sun Tan City location in Kentucky (as if the state is small and the closest Kentucky location wasn't 70 miles from me) and that I could visit that store. I finally stopped payment on the charges and they fought that as well. Do yourself a favor, pay by the visit. It's not worth signing a contract. The staff's attitude was never their strong suit.