Easy to use, friendly service. I've been ordering from Plumgood for about 6 months now, and I feel like it's the ultimate luxury without the price. I save on gas and can watch the total add up in my virtual cart the entire time I shop, so I know exactly how much I'm spending. It all arrives carefully packed (I don't know how they do it, but I've never had a broken egg or melted ice cream). They have a nice variety of natural/ethnic brands as well as the everyday brands, and the very few times I've had an issue with a missed item or something else, Jamie has always been so friendly and helpful in making sure it's corrected. There are a few everyday brands I like that they don't carry, and I really wish they would accept manufacturer coupons, but otherwise, I think it's a great service.
Delivered wrong order, rude customer service and management.
I thought I found the jackpot when I found Plumgood Food. Free delivery, a seemingly endless selection of products, and food that I could just heat and eat.
After I chose what I wanted I had trouble during their very confusing checkout process. I didn't meet the minimum order requirement so I had to spend more money in order to take advantage of the free delievery. I was already mad at this point. When I got my order at 7 pm the next day it was already too late as I was going to use some of the order for the dinner I made friends that night! Not only that but it wasn't even what I ordered!
When I tried to call customer service to report the error I only got an answering machine! A day later I explained my situation to their rude customer service girl named Sara. She said "What do you want me to do?" When I told her I just wanted my groceries she said " well the earliest I can get them to you now is tomorrow" I asked to speak with her manager. When her manager jamie answered she was just as rude stating again that I had to wait another day to recieve my groceries.
I could have gone to Kroger or Publix three times by then. Buyer Beware Plumgood just doesn't have it together. Maybe they will figure it out but I will never use them again.
Best time saver!. I love Plumgood! The website is super easy to use and has a huge selection of products to choose from. I live in Clarksville, TN and they still deliver from Nashville for FREE! The product pricing seems about average and comparable to other grocery stores. I would most certainly recommend that everyone who seems short on time to check out this online grocery store!
Editorial Review by Citysearch Editors. Convenient grocery store and meal delivery service offers organic and eco-friendly produce and personal care products along with cooked meals.
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