08/10/09

Sushi-Okay; Service and Love for Customers: Horrific!

by Caty0125

So, I was already having a bad day & I thought getting Sushi would make me feel better. So, I walked in happy to be there & ready to make myself feel better. The sushi-maker, then rolls his eyes at me and huffs. I then just assumed he had a bad day and was stressed. Then the lady took my order like she was in a rush to get me out of there with no consideration that I was once a great-tipping regular.

I decided to ignore the terrible customer service and grabbed, what I was told to be my order. The owner then chases me out to my car and screams at me, humiliating me, because I took the wrong order. She goes back and gets my order and basically throws it at me! I said "thank you" very sarcastically and drove off.

It was byfar, the most condescending & horrible restaurant experiences I've ever had. Then to top it off, the sushi wasn't all that great either. You can go to KOI and get the same quality, more quantity, at $8 with a few extras. Taki, I think is trying to be a Sushi-exclusive but if your looking for top-quality sushi, go to Sakura. It's about the same price as Taki, but much better tasting.

Case and point: don't put yourself through going to Taki, they are hateful, nasty and have no appreciation for high-tipping loyal customers. I love Sushi more than anything but after this Saturday's experience, I'm never going back and I hope the owner reads this.

I created this account just to warn everyone.

• Pros:  It's one in three sushi places in Hermitage
• Cons: Rude Owners!

03/22/09

Not the same Taki

by BNelson

My husband and I fell in love with this place when it opened. Jack and Kate were personable, the sushi was perfect, and the ambiance was pleasant. However, this has changed. They have moved back to New York, and sold this place. The new owners really don't have the same love for sushi and their customers that Jack and Kate did, and I'm sad to see them go. They left about a year ago, and the new owners let their toddler son run around the restaurant and outside in the parking lot. The menu is the same, but the quality sure isn't.

• Pros: Good location
• Cons: Jack and Kate are gone.

02/20/09

Nah, I'll Pass

by lumnum

I'm all about sushi, but not from here. The atmosphere made me feel I was eatting in a tiny dorm room with pin-ups of sushi all over the walls. Taki was guilty of one of my biggest dislikes- using the restaurant as a daycare. Not only was one of their children running around and hovering over another occupied table, I sat and watch a waitress shuffle a baby in a carrier from an empty table to the end seat of the sushi bar to make room for new diners. And if you want to discuss the food...The raw fish used in the rolls was warm, not nearly cold enough to be within health code regulations. The combination of ingredients was tasteless, a complete lack of imagination. The only thing it has going for it is that they deliver, if you live nearby.

• Pros: delivery
• Cons: daycare atmosphere