07/21/09

the worst I've ever had

by NashvilleLove

Spaces is, without a doubt, the worst salon experience I've ever had. I had an appointment for a simple highlight that took OVER SEVEN HOURS. During this time the woman coloring my hair saw three other clients, one of whose hair she started after my color was already washed--meaning I sat for 45 minutes with wet hair.

After she finally finished drying my hair, she gave no apologies but explained that she had been really busy and that if I wanted she would run through my thick hair with her thinning shears—which took two minutes, and left my hair choppy and unbalanced.

When I finally left to pay I was surprised to see I was charged for a haircut. I politely explained to the receptionist that there was a mistake—I had only had a highlight—so she went to confront my hairdresser. When my “stylist” was asked about the situation she boldly and flatly LIED saying she had given me a full cut. I asked to speak to the manager who simply ridiculed me, saying it would have been impossible for me to have been there since 11am for a simple highlight as it was well past 5pm. When she looked at the appointment time and saw that I had been there seven hours she simply shrugged and told me there would be no “discount” on my nonexistent “haircut.” I was truly, unbelievably shocked, and so knocked off my feet by the whole situation that I ended up paying and leaving, spending over $200 to go home and cry.

I have never written a bad review for anything online, I have never asked for my money back, I would not make this up—it was as absolutely unreal and horrifying as it sounds and I cannot believe this place is still in business.

I will never go back to Spaces—it was an absolute nightmare. There are too many great places in Nashville to waste another second on this WASTE of space.

• Cons: rude, slow, dishonest, pricey, inexperienced

02/01/09

Beware of skin burns

by smwu

My skin was burned during a lip waxing over a year ago, and I have been seeking treatment at my own expense since that time. I have spoken with the owner on several occasions, and she has never apologized. I even requested my money to be refunded, and she has refused. Tammy, the owner, is very difficult to contact and claims that she receives 200 phone calls a day. I am unclear about why a spa owner would receive 200 phone calls a day. Nevertheless, this is why she is unable to return my calls in a timely manner.

• Pros: none
• Cons: you will leave in worse condition than when you arrived and still be paying for it a year later

11/16/08

Wonderful place to be....

by ap7895

I have been going to Escape for a couple of years and I LOVE it! It is hands down the best spa in Nashville. I have been to most of the spas here and I have been to several out of state, and this place is really great!! Everyone is very professional and very attentive. I've gone with friends, with my mom and alone. I always leave refreshed and relaxed. I hesitate to leave names of who I've seen because each treatment has been wonderful. The only thing I haven't had done there is my hair - maybe I'll do that soon! Also, I love the skin care lines they carry.

Give it a try, you won't be disappointed.

• Pros: excellent service, atmosphere
• Cons: none