Carpet Concepts LLC
Hendersonville, TN 37075
Phone: (615) 826-4496
User Reviews for Carpet Concepts LLC
06/20/2008 Posted by Cantrell12
If you are looking for professionals to handle your expensive products, they are not the ones. I purchased some expensive bathroom tile, and had to go to the warehouse 3 times because pieces(s) were broken each time I scheduled the appt to go to the warehouse. You must go to the warehouse during the times they are available not when it is convenient for you. Be prepared to know exactly how must product you will need because they offer no assistance. They can tell you which product is the highest to the lowest but if you have questions regarding measurements or need to know how much you need to buy based on the measurements that you give them, WRONG. THEY KNOW NOTHING. The products are very expensive and can be found at other carpet stores a lot cheaper and with better customer service. Oh, just in case, they have a restocking fee that you will not know about until you buy something and it breaks. Believe me, this is not the place you want to deal with unless you have a lot of time on your hands
Pros: None
Cons: Very expensive, Bad Customer Service, Products arrive broken and late.
07/17/2007 Posted by michaelbrown
After twice being told that we were ready to go ... no show. After excuses for 2 weeks and the uncertainty of the 3rd we went to another who was upfront, honest, and more importantly got the job done professionally and on time. Saved $1000.
Pros: decent selection
Cons: needs to be upfront about availability and return calls
