Accurate Autobody

02/16/10

Thank You!

by Malinda1417 at Citysearch

Again, I wish to thank you for your wonderful customer service. Although we will never understand what the coating was on my car or how it got there, the one thing I do know is that I could not have received better service or cooperation while correcting the problem. Even the Enterprise folks were most helpful and accommodating. You certainly have my husband's and my appreciation.

Since I am often in the classroom training 10,000 Metro employees on customer service, leadership, and communications, I can easily relate my experience with Accurate. We talk about the negatives of poor customer service, but few are able to talk about the positives. I can't think of a better way to applaud your company's service and get you some free advertisement! Again, many thanks for your kindness and expert assistance.

• Pros: Excellent customer service / Expertise

02/16/10

Thank you for the excellent experience

by LawrenceC at Citysearch

I have been raving to my insurance agent and friends regarding the great treatment I received and the excellent work of Accurate Autobody. Tony, you were incredibly professional, courteous, helpful, and accommodating. I was blown away. How refreshing to deal with an operation that actually values its customers!

Other staff members I encountered were also courteous and accommodating. Obviously this reflects a customer oriented culture at Accurate. One assumes that this begins with your owners and general managers.

My car was returned clean, including the engine compartment, and looking new. The clean-up touches were noticed and particularly appreciated. Even my grown son [a high end vehicle detailer during High School] was very complimentary.

I thank you for your personal attention. Hopefully I won't need your services in the future [one never knows] but rest assured that I will return if necessary and recommend you to anyone I encounter with a need for the servies you provide.

04/21/08

Nice

by joseph42 at Citysearch

My repair took a little longer than normal, but was not the shop's fault. There was a delay w/ the insurance company and certain parts were on back order, but overall my experiance was great the and staff was great.