Franklin >Pet Services > My Second Home Pet Resort
101 Mission Court, Franklin, TN | Directions 3706735.939496 -86.833647
Mon-Fri 7am-12pm, 1pm-6pm;
Sat 8am-12pm, 1pm-5pm;
My Second Home Pet Resort in Franklin, TN is proud to offer 25% off ANY overnight boarding and grooming for new clients. Since 2004, My Second Home has been the nation's finest pet boarding, daycare & grooming facility. As a multiple industry award winning business, you can be sure that your pet will receive the highest level of nutrition, care, accommodation & love.
At My Second Home Pet Resort, we've built a new concept in Pet Care! Our 18,000 sq. ft facility provides boarding options that are particularly suited for every breed, size, age and type of dog & cat. We have our Serenity Suites for the older pets, luxurious Villas, our spacious Premier Suites and our Pups & Petites suites.
Our 1st priority at My Second Home Pet Resort is the safety, security and comfort of your pet. Your pet deserves the best, and that's what we have to offer... without compromise! CALL 615-208-7634!
Horrible Experience - DOG WAS SHAVED! – I took my 6 month old Soft Coated Wheaten to be groomed for the first time and ended up with a SHAVED DOG. When we first arrived in the morning to drop him off - I met with the groomer and we discussed (in great detail) what would be done - leave him shaggy / long but get the mats out (on the back of the legs and the under side). When I went to pick him up I didn't even recognize him! I still wasn't sure I had the right dog on the drive home! The groomer I spoke with originally was already gone for the day so the front desk called back and spoke with another groomer who stated that he wasn't very good with the bath, dryer, etc ... (Which is odd cause he is fine with a bath and hair dryer at home) and that to get the mats out it would have traumatized him and with this being his first time being groomed he would be afraid to be groomed forever. So I guess they decided SHAVING him would be the only solution?!?!? Really?!?!? In addition, they knicked both of his ears and now he has two 2" red / oozing scabs. Maybe a phone call to me before you shaved my dog BALD would have been a good idea. He has been depressed and just started eating again (after 4 days). I would say he was pretty traumatized. NEVER GOING BACK AGAIN!
I love how well my dog does at My Second Home Pet Resort. He goes three times a week because he has high energy. The days that he goes he is so excited and can't wait to get there to play with his buddies. The staff are so professional yet friendly at same time. I love the difference in my dog with him going verses not. I am a stay at home homemaker so he could stay home but taking him there makes him happy.
It's a Dog's life... – My dogs Scout and Indy get boarded here when we go out of town and I never have an issue with their care. I can tell that the dogs are well taken care of and they always walk in very excited to be there and don't look back. I like that the two of them are able to be boarded together and I have always been pleased with the staff at the front desk. I love how they email back quickly and are easily reached when I need to see about a date for boarding. I would highly encourage you to give this place a try and you will find that you will be pleased with the results.
My Second Home = Quality – My dog goes to doggy day care most every day. He is a hearding bread and just keeping him active makes life for both of us much easier. The staff for the day care is very caring and very interested in my dog and they treat him like a prince! I work long hours and this place makes having an active dog work for me!
We Love it!!!! – My dog loves My Second Home!! He can't wait to get day care during the week. I started brining my baby to My Second Home over a year ago when he was still a puppy. He goes to day care two to three days a week and wishes it was every day. I also feel comfortable boarding him when I have to be out of town. The staff is wonderful and caring and know me by name. They really loves animals and I feel like he gets wonderful care and lots of attention. WE LOVE MY SECOND HOME!!!
Super Impressed – My family is new to the area and My Second Home was suggested to us by one of my husbands co-workers. Can I just say WOW!? I would have left the kids had they let us. I'm sure they would of had just as much fun as our Golden. He clearly had a great time and was well cared for. Everyone was super nice and made us feel so welcome. We will be back without hesitation.
Horrible Experience – After taking my dog to My Second Home for daycare and boarding, I am sad to say I will NEVER go back. I was very excited to try this place, but was very disappointed.
First of all I was not permitted to take a tour of the facility before sending my dog there, beacuse they were "busy" which made me nervous, but i decided to give it a try anyway.
While picking my dog up I was handed my bill and noticed a charge for Capstar (Flea prevention). I asked why a dog would be given this pill without anything being said to the owner and was told, "maybe next time you should ask, or read the website". To my shock this was not the only smart answer I got from the front desk staff.
When my dog came up front from daycare I was pulled aside from the front desk and was told my dog was in a fight while there, mind you my dog is the most calm , submissive dog there is. There was a HUGE puncture wound on his face and I was told that it's no big deal and I should go see my vet if I'm worried. After taking him to the vet the next day, i was told it was infected and he needed 3 stiches. (They would not pay this bill)
I totally understand the risks of dog's playing together and how it's always possible for something like this to happen, and I would have been ok with it and paying the vet bill for my dog and the other dog, but when I asked what had happend I was told that my dog started the fight, and they couldnt break it up. (He lays on his back if you walk past him, he had never had a problem before this) and I would still have to pay for the day.
Needless to say I was less than impressed with the front desk staff (Especially Ashley) and the care they provided. I asked why I didnt receive a call when all this had happened and they said they lost my # (Really are you kidding?, What about the emergency number i listed? Just saying, i think this was an emergency!)
Just a warning people, I know someone that started working there after all this happened and he said the dogs are kept in their cages for way longer than the lunch "hour" they claim to have. Hope this helps anyone trying to make a decision about this place. I'm sure not all the staff act like this and I thank those that did help my pet when this happened.
My dog was SHAVED! – I have been taking my yorkie to get groomed at My Second Home for 4 years and her regular groomer is no longer there. I asked the new groomer to cut her hair short all over for the summer and when I picked her up she was SHAVED!!!! She doesn't look like the same dog. She is acting depressed and my vet told me to put sunscreen on her now when walking because she has no hair to protect her skin. The shortest I have ever had her cut is 1/2 inch, and appearantly the groomer didn't even look at her history. If I wanted her shaved I would have said the word "shave." When I picked her up I was so upset I didn't say anything. I waited untiil I calmed down and called to express my concern. The manager was suppose to call me back and didn't. I told a friend of mine who takes her dog to get groomed there and the same thing happened to her last month. I am so disappointed that this happened and the way it has been handled.
THE best doggie daycare and boarding facility – My Second Home is a wonderful facility to take your dog, whether for a play day or overnight boarding. It is beautiful, clean and the staff is friendly and professional. I have been a client for over three years and have only great things to say about My Second Home. It is very comforting to have a place to take my lab and know 100% that he will be loved and well treated. He is thrilled whenever we turn onto Mission Court!
This is an exceptional place in every way.
Doggie Day Care – My pup loves to doggie day care. They really care about here and myself. They were great help when I broke my ankle and I needed personal assistance with Jasmine.
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