La Bella Salon & Spa
Franklin, TN 37067-2837
Phone: (615) 778-7668
User Reviews for La Bella Salon & Spa
05/21/2008 Posted by WGWhite
#2* I decided to return after speaking to the Spa director. She put me with two very spectacular ladies that took great care of me. If you are looking for a place to make right a wrong this is one of those places. My second exp. was much better and it was worth my time. I recommend that you very clearly have the scheduler repeat back to you what she has you scheduled for to insure there are no scheduling mistakes. I also recommend that if its your first visit ASK for an experienced therapist to service you. Upper Management grade A. I appreciated the experience and can say I will most likely go back. It means a lot to me and I am sure others when the service has the backing to insure satisfaction, as this establishment has. #1* I called ahead to book an appointment on Friday for the pedicure and swapped the massage for a facial&WAX. On Wed. (2 days prior) the week I was due to the spa I had to cancel, I called to reschedule for the following week on Tuesday. I arrive we walk back to the room and she has the wrong facial treatment scheduled that would not allow waxing. We worked that out and proceed to the treatment. Everything seemed to be fine and the massage part of the facial was great, although I was not told anything about what she would be doing to me or putting on my face, remember this is the first time at this establishment. We had small talk I let her know I was scheduled to have a pedicure after her, nothing was said to dispute or question. After the wax and the massage (seemed very quick) I am not asked did I like what was done give a mirror or ask was everything ok, I was pushed quickly to a waiting area, where I waited. I waited for 30 minutes as I was told someone would come. After 30 minutes went to the front desk to question when I could get my pedicure, there are not even people scheduled to do them, the schedule taker had scheduled me incorrectly & nothing could be done. Then I was just insulted as though some part of her mix up was my fault.
Pros: it smelled nice, second visit very friendly, professional experienced staff
Cons: Scheduling issues, need to attend first time visitors different
09/21/2007 Posted by crutland
I just tried one of their facials they call the contouring facial and I personally have never been blown away by claims of immediate results until now . (And I have tried A LOT of services at A LOT of spas. - call it a hobby) It smoothed out the lines on my forhead and tightened the skin around my eyes and neck. I looked like I had had the best rest I had in years. I was also VERY impressed with the employees including the girl taking appointments (and I have NEVER said that before). They were very good in educating me on what products I could use to maintain my results the longest and even gave me package options so I can save money on these facials in the future - because I WILL be getting these facials on a reglar basis and I will be telling my friends about it. Actually most of them have noticed! I HIGHLY recommend this spa. I am hard to impress... and I was impressed.
Pros: Knowledg
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