6950 Moores Ln, Brentwood, TN | Directions 3702735.973167 -86.831880
Sew What is THE place for finding unique personalized gifts for weddings, baby showers, graduations, etc. I have shopped here for years and have never had a bad experience. It's so nice to shop local AND know your gift is going to be special - not cookie-cutter like a gift from a chain store. My favorite thing about Sew What is the staff is always willing to spend time helping pick out THE perfect gift and personalize it for your needs. Its also a great place to have small registry for specialty items for your special occasion - a baby or wedding shower.
Bad Service – I dropped off 3 blankets here to have them embroidered. We went over the spelling of the names twice and I signed a paper saying they were correct. 10 minutes later, I called back and changed one name from two words to all one word. When I came back to pick the blankets up, the name was all one word...but the spelling had been completely changed! I asked to see the form we filled out when it was dropped off and there it was, the correct spelling crossed out and a totally new word written in. The sales person apologized, wrote down the correction and told me that they would try to get the embroidery out and re-do it, but if they couldn't, they would buy another blanket and re-do the next day. I was a happy camper, mistakes happen after all.
But....the next day, the owner of the store calls me and basically accuses me of giving her the wrong spelling when I called to make my correction, then says "but the customer's always right so we'll get this fixed for you". I was so offended that she felt the need to make a call just to accuse me of making the mistake that I told her to forget the whole deal. She DID offer to refund me for what I paid for the blanket, but I had no interest in dealing with her anymore and told her to forget it. Now I have to find another gift in the next 48 hrs....
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