Sharon E.

Joined 5 months ago

I had a terrible experience at Macy's Premier Salon at Rivergate Mall. Worst experience ever! I got a relaxer touch up the night before leaving for vacation. The stylist applied relaxer over my entire head instead of just on the new growth as should be done on a relaxer. When I combed my hair, it was shedding like crazy. In addition, my roots were not even straight. I called repeatedly and no one answered the phone. When I finally got an answer the manager never returned my call. I went to the salon when I returned from vacation. The manager looked at my hair and agreed there was breakage and the roots were not straight. He stated that the problem would be corrected by giving me two treatments to restore my hair to a healthy condition and a relaxer to straightren my roots on the third visit. When I arrived for my first appointment, the stylist denied there was anything wrong with my hair. SHE NEVER EVEN LOOKED AT MY HAIR. She and the manager made every excuse in the book. The excuses were an insult to the intelligence of any reasonable person. They refused to abide with the promise made to give me two treatments and a relaxer. The stylist eventually agreed to give me one treatment. However she was speaking to me in such a hostile manner, I was afraid to let her touch my hair again and declined. I spent $75 to get unsatisfactory results, hair loss ,lied to, and treated rudely. Absolutely terrible customer service. I would not recommend this Salon to anyone.

Doesn't Recommend

a_girlfriday

Joined 5 years ago

Worst salon (not a spa by any stretch) in Franklin!

Terrible customer service, overbooks clients, waxing, cutting and coloring way over priced and there is bad attitude from management. There is a reason they are in the mall.

Recommends

Stylish

Joined 2 years ago

Best Salon/Spa in Franklin!. This place is awesome! If your looking for a place that you can get your hair, nails, waxing, etc.. done then this is it! The staff is friendly and the service is incredible! Not to mention it is so conveniently located with all of my favorite shopping at Cool Springs Galleria :)