VERY UNHAPPY !!.
My son flipped his '95 Mustang on 840. While he was taken to the hospital (for observation) Ace's Towing was
apparently taking items from the car that they needed,
e.g. his gps, money, floor jack, tools, rear window, spoiler, license tag and frame, and a very expensive sound system.
They refused to let him remove any items. The man present wanted Steve to pay $300 (+)25/day storage and his title. The car was supposed to be stored in a secure area, yet, when we came the next day to get the car, it was "parked" in an open lot outside the fence.
It took us maybe 90 minutes to get the vehicle running and driveable (to load it on a trailer). Nobody was present at the secured compound. We called and had to wait 30 minutes to pay the bill (in cash).
The man returned Steve's radio and offered him another floor jack which we refused (it was junk).
While we were there, another customer drove up and wanted some items from his towed vehicle - no problem!
The one star rating? Only because this review (software) requires it.