Phat Bites service leaves much to be desired.. My lunch came to $7.10 I gave the cashier $20.25 he did not offer to refund my change. I stood at the counter until I could regain his attention. I told him sice he did not have change for a quarter I would exchane it for a dine. I almost told the guy the country is in a resession give me my change.....The sesame seed noodles are usually hot and quite tastie. WARNING!!! get a tast before you buy. I am through with them 2 bad experiences. This ain't no ball game with 3 Strikes.....
Great food and quick service. Phat Bites has always had amazing food, but the service has suffered here and there. The owner is back to running the place herself and has improved the flow of service. I ordered and got my food in 5 minutes, and that was during lunch hour. The Ninja Bomb is INCREDIBLE!!! It is the BEST wrap I've eaten anywhere.
Excellent quiche. Excellent quiche and iscertainly worth the wait in line. The staff seems unconcerned and uninterested in helping you with selections. They make you feel dumb when you ask questions about a specific dish. It would be nice if they would put labels next to each dish with the ingredients then you would not have to ask the staff. I haven't been in over a year, but as I see it nothing has changed the food nor the service.
Yummy food, bad service.
The food is very good, but the whole time I was there I wondered where the owner was, or the manager.
The resturant was dirty and the kitchen area was a mess as well. The staff that was serving the customers acted dazed and uneducated about what dishes they had that day, what quiches they had and if they even had muffins for the day. I have been waiting to go to this cafe for almost a year and I drove about 30 minutes to try out the famous Phat Bites. Like I said, the food is good, but whoever is running that place needs to manage the staff correctly and keep the cafe queaky clean.
Great Food, questionable service.. This place has a huge menu. The food is outstanding, but the experince to get your food leaves so much to be desired.
Getting better all the time at the only coffeeshop/unique lunch stop in Donelson.. I have been visiting Phat Bites for lunch for about the past 3 or 4 years. It used to be a normal thing to wait 20+ minutes for my order but lately it has been much more organized. The staff turnover was crazy but they seem to be making it work now. The salads are fresher, the service is quicker and friendlier, and they are winning back my loyalty. Many days I have seen the owner working the line right along with her employees. Lately I've been stopping in for breakfast and coffee in the morning. It's great alternative to Starbuck's or McDonald's. They also had free wi-fi which was an awesome bonus. I'd give it two thumbs up.
good food, so so service.
I used to love this place, but lately it has been a hassle. the food is great and not too bad of a price. very busy at lunch time. They have different "holiday hours" so it is hard to know when they are open (holiday hours still in effect at the end of jan...) and they are suposed to close at 3 on sat, but a few times they have closed around 1,so when i tired to go there for lunch it was too late. that was very frustrating. i went last week and they were out of hummus, not sure how you let yourself run out of the big tub of it. so my husband and i left and went somewhere else for lunch. they are also closed on sunday. i will call every time before i go there now to make sure they are open and that they have the hummus i can eat.
staff is usually friendly and the building is very cool looking inside and out.
I recommend going only at night.. It is a shame that there is not another place like this in Donelson (the food is good, but DO NOT risk the discounted salads! I had purchased a bean salad only to get home hungry and realize that it had obviously expired). Although normally the food is quite tasty, I will not dine there during lunch hours. The older gentleman with short black hair is rude and extremely snobby. He never smiles, and he talks down his nose to everyone. He obviously cannot handle the stress and does not enjoy the job he chose, which makes the lunch experience rather grim. The night shift is a different ballgame, they have always been very polite, friendly, much more organized, and much faster service. And most importantly, they smile. Although that may seem like an insignificant comment, it does matter to me. I like to feel like they want my business, and want me to come back. They don't close until 8:30, so there is plenty of time. The daytime staff has potential: most employees are kind but very unorganized. If you must go for lunch, order over the phone, and get it to go.
Editorial Review by Citysearch Editors. Coffee and sandwich shop located in Donelson offers healthy low-carb meals including soups, salads and desserts made from scratch.
Phresh!. Phat Bites does it right when it come to fresh salads, sandwiches and soups (cannot get enough of the tomato basil). Quaint little place off of Donelson does not look like much (a paint job may be in order) but the inside more than makes up for it.
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