Horrible service with everyone at TAZZA. Today was the third time we have ordered Tazza and had it delivered. the first time was decent...salad was pretty gross according to my wife but my sandwich was good. second time was good....so we decided to order it for lunch. At 12:15 we ordered our food. We ordered a buffalo chicken sandwich, tea, sprite, chicken tenders and sweet potato fries. at 1:30 we got no drinks, buffalo chicken tenders and sweet potato fries. THe fries were disgusting...chicken tenders were cold. At 2:33 I called to check in and apparently they decided to deliver to others before delivering our correct order. I told them this was horrible service...and still no sorry or offering to pay for it. Food arrived (cold...no surprise) and drinks watered down at 2:45. that is two and half hours after i originally ordered. Delivery guy told me "Its just that busy" and soon as I opened the door. I suggest if it "is just that busy" they should either stop delivering and tend to patrons in the store or add delivery people. Its pretty simple solution. When I asked him for the owners name...he refused! I had to call the store and apparently the owner was not there. The man I spoke with offered no offer to pay for our food. extremely disappointed with this place. Waste of time and money. Also...the chicken we just got was rubbery and smells like seafood. gross. Definitely don't waste your time on this place.
CARD STEALING. MY HUSBAND AND A FRIEND WENT TO L UNCH AT TAZZA AND THEIR WAITER CAME BACK AND SAID THAT HE HAD "LOST YOUR DEBT CARD" SO AFTER ABOUT 10MINS.... MY HUSBAND WENT TO GET THE MANAGER TO FIND OUT WHERE AND WHAT WAS GOING ON..... THEN THE WAITER RETURNED AND ASKED MY HUSBAND 'DID YOU TELL MY MANAGER THAT I LOST YOUR CARD?'' MY HHUSBAND SAID 'YES' HE INFORMED MY HUSBAND GREAT NOW YOU HAVE GOTTEN ME FIRED... REALLY YOU LOST OUR BANK CARD... THEN TO FIND OUT THAT WE WAS CHARGED TWICE FOR THE MEAL... AND NOT EVEN THEIR MEAL. WAS CHARGED 2 DIFFFERENT AMOUNTS. SO, NOT ONLY CAN YOU NOT SERVE YOU CUSTOMERS YOU CANT CORRECTLY CHARGE YOUR CUSTOMERS..... SO WHOEVER WAS THE OTHER PEOPLE THAT ATE THERE ON 7/13/2011 AND HAD A BILL OF $30.10 YOUR WELCOME FOR US PICKING UP YOUR TAB... I DO HOPE THAT YOU ENJOYED YOUR MEAL AND SERVICE BECAUSE MY HUSBANDS WAS CRAP!
Don't Go To Tazza Hendersonville.
I have never experienced worse customer service! My roommates and I ordered food from Tazza. Each order had a mistake on it and we ordered two Ribeye Steak burgers that turned out to be nothing more that a two inch square of fat and gristle. Called the restaurant to complain and was told that I had one option.....to give back the food that had been delivered and wait another 45 minutes for the same order to come again. REALLY??? Below is the email I sent to the company email address.....Spread the love..haha
To Whom it May Concern -
I have ordered food from Tazza a couple of times since they have been in Hendersonville and have been impressed with the quality and size portions of the food. Today was a different story however. My order came wrong and the quality of the food was not up to the standard Tazza par. I asked to speak with a manager who gave me a very hard time and said the only thing he would do is send me new food and take away the food we received. I told him that I didn't want any new food, I just wanted the poor food taken off my bill because I didn't want to wait another 45 minutes for a new order and I was afraid the quality would be the same. He pretty much said take or leave it. He wouldn't do anything else.
I have worked in the hospitality industry my whole life and I have never come across such poor customer service. I am very disappointed with the experience from today and I will not be eating from Tazza's again. I will also be telling my experience to all of my friends and family that live in Hendersonville. I would like to speak with the owner because I am not satisfied with the outcome.
DO NOT ORDER OUT from TAZZA!. Ordered lunch to be delivered to our place of business. Ordered "Chicken Salad Al-Tazza" which is advertised as follows: Chicken salad ( received just a clump) with a mix of grapes, apples, pineapple and mandarin oranges served on a bed of "FRESH GREENS" with choice of soup. NO FRESH GREENS to be found anywhere!!! Ordered Grilled Shrimp Salad and received Grilled Salmon Salad. The Salmon was so foul not even a starving grizzly bear would have touched it! If anyone ever offers to order food for you from this restaurant - RUN and RUN FAST!!!!!!
Good food, Good price!. Have been here twice in the last week and enjoyed it both times. went before the preds game last night. the parking lot across the street was perfect for both. service is a little slow but other than that no complaints. prices are very good ($20 for 2 people) and they give you a ton of food. will def. go back.
Surprisingly good. I've avoided Tazza for awhile now because of bad reviews, but tried it a few weeks ago and thought the food was really good. Have returned a couple times for to go orders since then. I've had a couple of their salads and they were great. Portions are huge. Had the chicken parm sub yesterday and it was large enough for at least 2 people. It came with fries and was less than $10---fantastic value. I thought it was really good, better than some of the so called "fancy" Italian places I've been to. The employees have always been friendly and the food was ready quickly. Will be going back for sure.
Wonderful. I love this restaurant and am not sure where these other people who are writing bad reviews are going. I have taken many friends here and they are all amazed and continue to go there themselves. My favorite on the menu is the turkey burger which i must say is the juiciest I have ever tasted!
Ok, first off, let's review Tazza for what it is. This is a small, sparse restaurant that serves an extensive menu of mostly high-fat foods. Do not order/walk-in expecting ambiance and flair.
That said, the food here is ok. The salads are usually drenched in salad dressing (ask for it on the side) and the best foods I've had are typical bar fare (fried stuff, nachos, etc.). The pasta dishes are ok, depending on what is ordered.
Delivery takes forever - usually just over an hour. The food comes hot though, and it's convenient.
Overall - I go to this place because it's convenient. Not because the food is phenomenal.
free delivery is nice, but food is mediocre at best. We ordered lunch from Tazza today at 11:15, and to my surprise they were on time with the delivery. I ordered a "cajun" grilled chicken sandwich. The chicken was very over cooked, and there was nothing cajun about it. The bun was very hard and stale. All of the sandwiches came with a huge pile of the sorriest, soggiest steak-cut french fries I've ever had. However I tried an onion ring and they were pretty good. My coworkers all enjoyed their burgers, so maybe it was just my mistake to order the chicken sandwich. We did get a free gallon of lemonade which was nice.
Terrible Pizza - delivery. So we decided to give Tazza a try and ordered a hawaiian pizza to be delivered, called it in and were told 30 min. 1 hour later the pizza arrived. We opened the box and it did not look appealing, crust was not crispy, sparse ham and pineapple. My wife and I took our first bite and did not eat any more, honestly it was the worse pizza we'd ever had, including Mexico pizza. We had to order another pizza from a pizza place we frequent often just so we could have dinner, mind you the Tazza pizza was $5 more than our favorite place. We will never patronize this restaurant ever again. And I hope you head our warning. Sucks having to buy 2 pizzas on a night you only needed 1!
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