Franklin >Food & Dining > Carrabba's Italian Grill
Worst experience at a restaurant in years..
My husband and I ate here tonight with our 2 girls, age 5 and 2. We called ahead at 5:30 and said we'd be there at 6 and were told when we got there it would be 15-20 minutes. That's ok, it was crowded. Well, 45 minutes later we were finally seated, and only because I loitered around the hostess stand. There is no seating for the waiting area, and if I had known the truth about our wait I obviously wouldn't have stayed, holding a 30 pound 2 year old (because there is ZERO seating for people waiting). Oh wait, that's the idea isn't it. EVERYONE waiting was complaining that they had basically been lied to about their wait time.
Another issue: the front manager was putting on a real show, being Mr. Big Fun Guy to all the folks waiting, but when I confronted him about our long wait and how uncomfortable it had been he dropped the nice-guy act in a hurry. He just shrugged and said "whatever" and walked off. With the crayons for my girls' kids menus. Amazing.
We finally got the waiter's attention and bolted down our food to try to get out at a reasonable hour. Ironically the food was really good, but not worth the wait.
There will be a snowball fight in Bermuda before I eat at that h*llhole again. And I mean that.
Lousy Customer Service.
We have been enjoying the food at Carraba's for years, both dine in and carry out. However, tonight we ordered carry out and one entree was not included in the food we received (although we were charged for it). It took 3 phone calls to the restaurant and far too much time (disconnected twice and then on hold) to have the bill corrected.
In addition, I wanted to pay over the phone with a credit card (friends obligingly agreed to pick up the food but it was our treat). While every pizza place in town can manage taking a credit card over the phone, Carraba's staff refused, even when the manager was consulted. They admitted over the phone that they accept credit card payment over the phone for larger orders but would not accomodate this request. Why?
I'm disappointed that their formerly good customer service has declined to this extent.
Disappointed-. Recently dined at the Cool Springs Carrabba's, ended up having a bad experience & plan on not going back! Had a waiter with an attitude and when I decided on the lasagna, he made it an issue about me ordering the lasagna (thought then something might be wrong w/the lasagna). Due to how he acted, I changed my order to angel hair spaghetti but then he never asked what sauce I wanted. He brought marinara sauce when I would have picked meat. There was very little sauce on the spaghetti when it came. Due to time I didn't feel like waiting any longer so I kept the order. By the end of the night I spent $36 for the bill (before the tip) and my meal was really unsatisfactory, just wish I had picked another place. Upon mentioning this to the manager he just apologized and cared less to do anything more about my bad experience. Can say this much, I'm not going back... staying with Olive Garden which has always been a pleasant experience!
waitress not available.
After eating a meal the waitress brought check, then never came back to get money which I could have not left. She would have rather talk to her friends about who she was with the night before and what they did instead of taking my money along with her tip which I should not have left. I have a restaurant in Murfreesboro, Tn. and if o0ne of my waitresses would have done this she would be looking for another job .
the restaurant was not busy on Sunday aftrenoon the 23rd, but she was to concernede about who she had been with. We sat at the last booth on the left at the prep station before you enter the party room in the back.
After this experience we will not be a customer of your establishment and will part this experience to all concerned.
1615 N.W. Broad St.
An open kitchen churns out wood-fired pizzas and fresh-made pastas at this casual Sicilian-American chain..
Decorated with family photos of founders Damian Mandola and Johnny Carrabba, the open dining rooms pack groups of friends and extended families into four- and six-person tables and booths; smaller parties or couples can grab stools at the open kitchen's adjoining bar to watch chefs make dinner. The traditional southern Italian menu offers grill specialties like steak Marsala and fire-roasted chicken breast with sun-dried tomatoes; pasta dishes include fettuccine Alfredo and garlic-sauteed shrimp with linguine.
Surprised at Freshness and Authenticity. Our new favorite Italian..
I cook Italian food really well...and am from a city of Italians. I have also eaten Italian food from New York to California, Florida to every part of Ohio. So you can imagine how surprised I was to get a fantastic dinner at a national chain restaurant. Tonight was our first visit to Carrabba's (Cool Springs).
Outstanding in every way!
Let's get right to the heart of the matter.....the food. We started with an appetizer of Margherita pizza (the original pizza served in Italy). Fresh tomatoes, fresh basil and fresh mozzarella....so light and tasty...baked in a brick oven ($9). Bread was good and crusty....dip it in olive oil, balsamic vinegar and herbs. The salads were nice, as was the Chianti.
Wifey had Chicken Marsala....soft, fresh and scrumptious....with garlilc mashed ($13). She loved it. I had my old favorite....Linguini Pescatore ($16) It was loaded with fresh mussels, scallops and x-lg shrimp. The pasta was cooked just right and had a light fresh taste. But the real difference was the marinara. Totally fresh tomatoes very slowly cooked, so that all the spices and herbs blend together into a single flavor. This was the best marinara sauce since Cunettos on the Hill in St. Louis, 6 years ago. Every bite was a joy.....especially when I loaded fresh garlic & extra marinara into the mix.
Our server was very attentive and helpful in every way. He made us very comfortable...and even made us feel like family at times. Kitchen manager Brian brought out a bowl of romano cheese. He went WAY beyond the call of duty to make certain we had a most outstanding dinner!! The hostess also returned to make sure we enjoyed ourselves and was very pleasant.
We topped dinner off with a ricotta cheesecake...obviously made in heaven... SO light....perfection.....(mine is heavy). A double espresso with a twist of lemon finished us off. We took food home, were stuffed, satisfied and surprised!
Wow! Best Italian we have had in Tennessee.
where's the chicken?. I from a small town 40 miles outside of Nashville but I have lived in NY for almost 7 years as a flight attendant. My husband and I love to travel and try new restaurants and my husband ( Italian-American) ,of course loves Italian foods. When we found Carrabba's in Franklin we were excited. We thought maybe it would be a great new place to eat while in TN visiting family. We appreciate just plain ol' good food but unfortunately we did not find it here. I ordered a pasta dish which had a sweet yet bland flavor. My husband had Chicken Parm which was almost nonexisting. The chicken was small, thin, dry and had the same bland sauce that came with my entree. We kind of laughed it off and said " maybe it was just a bad night for the restaurant". Although our food was not good our experience with the waiter a staff was pleasant and beleive it or not would give them another try. Most likely at different location.
Others just can't compete with Carrabba's. Food and Service are tops!. I have never had a bad meal or service at Carrabba's Italian Grill. Weve tried other Italian food in the area, and it just cant compete with Carrabbas. The Mezzaluna, moon-shaped, tomato based chicken pasta is one of the best dishes Ive ever had. (And trust me, I love to eatand Im a picky eater.) Also, I would recommend the Manicotti with a side order of meatballs. And of course the Rigatoni Martino is wonderful! For desert, you can have the Tiramisu, or splurge (taste-bud wise) on the Dessert Rosa. Carrabbas is the perfect combination of rich and delicious food. The portions are very large, but inexpensively priced. My boyfriend and I usually split an order of something, and we still take leftovers home. Between the wine, appetizer salad, main course, and yummy desert, we are stuffed. But if youre hungrygo for it. No matter what the night and how much you spend, the service is always outstanding. Its also very kid friendly, catering to bambinis interests. I highly recommend Carrabba's Italian Grill.
WORTH IT!. THIS IS NOT MACARONI GRILL, AND THOSE WHO ARE LOOKING FOR A CHEAP BOWL OF PASTA AND SOME CIANTI ARE IN FOR A SURPRISE. CARRABBAS HAS WONDERFUL PASTA, INCLUDING THE PASTA CARRABBA. THE SERVICE IS FRIENDLY, ALTHOUGH THERE WAS A WAIT WHEN I WENT, AND THERE IS A WIDE VARIETY OF DECENT WINES TO CHOOSE FROM. THE ONE STICKLER IS THE PRICE, WHICH FOR 2 PEOPLE EATING PASTA, AN APPETIZER, AND A DRINK WILL DROP AROUND $50-70.
Fabulous food and service. I don't know what the other raters got but I've been to Carabba's twice and both times had excellent service and food. I personally prefer to get a smaller portion of better tasting and quality prepared food than a ton of food for the money and I still find that the portions at Carabbas are fine. I put my name on the call ahead seating list and was seated as soon as I arrived. Our server, Kyle, was attentive and funny. The bread was delicious, drinks brought on time, and the special fish of the day, which was a pecan crusted trout, was out of this world. I am going back again for New Year's Eve. The place is very crowded and can be noisy but to me it's more of a family kitchen atmosphere than a romantic date atmosphere.
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