Saffire

12/07/09

Poor Service

by KenLou at Citysearch

My brother and I decided to take my mom, and other members of our family, to Saffire for my mom's birthday. Unfortunately, we didn't have the best experience. Generally, we aren't hard to please, but the service was just not good. Initially, our waiter was nice (especially to my toddler), but then he quickly became overwhelmed. He was rushing back and forth between us and his other tables, yet oddly, he was still very slow and unattentive. We needed to ask for things and wouldn't see him for some time to ask him! I told him it was my mom's birthday, and he said "Happy Birthday" to her. That was it. My father didn't like his meal, and ordered something else. Not once did the waiter apologize. At the end of the meal, we ordered dessert (that came with ice cream) to go. When we asked for the ice cream to be packaged separately, our waiter rudely replied, "What? It's going to melt! Well, ok, but it's going to melt." Actually, it was cold enough outside (less than 30 degrees!) for the ice cream to be just fine in the car. We got home to find that the ice cream was not packaged separately. Too bad I didn't check it there. Overall, I was disappointed and won't be returning to Saffire.

• Pros: Prompt seating
• Cons: Poor Service; average tasting food

05/19/09

What a disappointment

by EGW at Citysearch

My family and I had been to this restaurant about a year ago and had a great experience. The food was good and the service friendly. A year later, much has changed! I'm wondering if it is under new management.

My family and I was part of a large group of people (many from out of state). When we got to the restaurant there was no hostess. We joined our party and we were greeted by an absolutely horrible server. He was so rude, short, and snappy.

We waited 20 minutes for bread and only got it when we asked for it, we asked to have the server start at the other end of the table to take orders and he demanded that we ordered right then. Additionally, he knew next to nothing about the menu and was clearly frustrated when we were asking questions about the different menu options. He tried to be funny with rude, sarcastic comments. He included gratuity on the check which I'm sure contributed to his bad attitude. He knew he would be getting a good tip regardless of the quality of service.

Having worked in the service industry, I was honestly appalled by how we were being treated. Our server clearly does not enjoy what he does and his lack of enthusiasm created a very hostile dining environment and horrible dining experience. I will for sure never be back, and neither will the other 14 members of our party.

• Pros: Decor,
• Cons: Service, food quality, drinks

01/18/09

Terrible servers

by patrons00 at Citysearch

My husband and I visited Saffire on Sat. the 17th. The atmosphere was nice and the menu looked good. We had no trouble finding something desireable to eat. However, the service was not acceptable for that caliber of eatery. It took the server several minutes to greet us and take our drink orders. The one drink that we were given was the ONLY one we had for appetizers and a meal. He visited our table maybe twice. The food is decent, however it was not the best I've had. The service was awful. IT will be our last trip, I reccomend Whitfields in Belle Meade for anyone who wants excellent food and excellent service.

• Pros: nice ambiance
• Cons: terrible service , sub par food