TERRIBLE!!!!!. Place looks like a hole in the wall!! service was absolutely the worst ever. food was mediocre any way over priced!!! very small portions .... not worth your time or money.
Saffire is OUTSTANDING. My wife and I went in for our anniversary last night and it was wonderful. Our server, Joe, was very attentive and prompt. The Autumn Short Ribs as well as the fish and grits were to die for!! We will be back when my family arrives in town this weekend!! Saffire is truly a jewel hidden in the Factory of Franklin!! See you soon!
Pretty good gig. Brought my girlfriend here on a busy saturday night last week...we must've come in at the perfect time because we sat at the bar and then after us a crew of like 50 regulars rolled in. it was pretty awesome with everybody joking and talking and sharing wine and drinks with everybody else (even us!). saffire must have a monopoly on fun for a restaurant bar. the restaurant floor filled up too, and there was a jazz band playing. they were pretty good, though no singer--just instrumental. liked the music, food was great, atmosphere was awesome, and our service was fantastic. highly recommend it for a good time and good food
Great place to relax and enjoy good food.
My boyfriend and I went to Saffire on the spur of the moment on a Thursday night. The exposed brick walls, local artwork, beautiful old bar (hostess told us it was over 150 years old!) and live piano player all made the experience memorable.
The speed of service was good and there seemed to be a general vibe of wanting everyone to be at a relaxed pace. Our server advised us that the head chef was from LA--where my family lives--and he came over to the table and we shared a lengthy conversation about the menu and his FABULOUS gumbo. The best I've had and I've spent time in N'Awlins, baby! And their biscuits are sooo good. I even asked for another plate--and the recipe!
I'd go back in a heartbeat. I appreciated that the wait staff was well groomed and that the music was live. We were able to make requests to the piano player and sip a nite cap on the lushous velvet couches on our way out the door. The bar patrons were friendly and the bartender made a point to introduce herself and had an infectious laugh. Good times!
Half Price Wine Nights are the BOMB.
I literally JUST came back from checking out Saffire's half price wine night (which they do every Tuesday!!!) and I have to say that I was very impressed with everything about this place.
I had never been before (don't know why.. its in the Factory,) and I was pleasantly surprised. I hadn't heard the best things. People kept saying they had changed owners? The service was bad, or the food wasn't cooked properly, but I have to say that they hit it out of the park tonight.
Our food was fantastic (fish and grits,) our server was very courteous and knowledgeable about the wine list. He didn't even suggest the most expensive bottle of wine on the list when we asked for a recommendation (so annoying when they do that!)
All in all I will definitely be back... next time with a date.
Worst service, worst food, don't go!. We made reservations at Saffire for 9:30pm so the restautrant was not crowded. We weren't greeted until 15 minutes after being seated. Server did not explain menu, after requesting bread twice since we were starving the server brought burned rolls that were horrible. We ordered two hundred dollar bottles of wine and they were dropped on our table, as the server ran back off to wait on someone else... It just goes downhill from there. My primerib was dry as could be....salad was drenched in dressing..the dessert was hard as a rock. The is suppose to be fine dinning but crackerbarrell would be considered fine dining compared to this place. The decor was mediocore, everything about this place was horrible. DO NOT waste your money!!!! I have never written a bad review ever, and I am usually extremely easy to please.....
Poor Service. My brother and I decided to take my mom, and other members of our family, to Saffire for my mom's birthday. Unfortunately, we didn't have the best experience. Generally, we aren't hard to please, but the service was just not good. Initially, our waiter was nice (especially to my toddler), but then he quickly became overwhelmed. He was rushing back and forth between us and his other tables, yet oddly, he was still very slow and unattentive. We needed to ask for things and wouldn't see him for some time to ask him! I told him it was my mom's birthday, and he said "Happy Birthday" to her. That was it. My father didn't like his meal, and ordered something else. Not once did the waiter apologize. At the end of the meal, we ordered dessert (that came with ice cream) to go. When we asked for the ice cream to be packaged separately, our waiter rudely replied, "What? It's going to melt! Well, ok, but it's going to melt." Actually, it was cold enough outside (less than 30 degrees!) for the ice cream to be just fine in the car. We got home to find that the ice cream was not packaged separately. Too bad I didn't check it there. Overall, I was disappointed and won't be returning to Saffire.
What a disappointment.
My family and I had been to this restaurant about a year ago and had a great experience. The food was good and the service friendly. A year later, much has changed! I'm wondering if it is under new management.
My family and I was part of a large group of people (many from out of state). When we got to the restaurant there was no hostess. We joined our party and we were greeted by an absolutely horrible server. He was so rude, short, and snappy.
We waited 20 minutes for bread and only got it when we asked for it, we asked to have the server start at the other end of the table to take orders and he demanded that we ordered right then. Additionally, he knew next to nothing about the menu and was clearly frustrated when we were asking questions about the different menu options. He tried to be funny with rude, sarcastic comments. He included gratuity on the check which I'm sure contributed to his bad attitude. He knew he would be getting a good tip regardless of the quality of service.
Having worked in the service industry, I was honestly appalled by how we were being treated. Our server clearly does not enjoy what he does and his lack of enthusiasm created a very hostile dining environment and horrible dining experience. I will for sure never be back, and neither will the other 14 members of our party.
Terrible servers. My husband and I visited Saffire on Sat. the 17th. The atmosphere was nice and the menu looked good. We had no trouble finding something desireable to eat. However, the service was not acceptable for that caliber of eatery. It took the server several minutes to greet us and take our drink orders. The one drink that we were given was the ONLY one we had for appetizers and a meal. He visited our table maybe twice. The food is decent, however it was not the best I've had. The service was awful. IT will be our last trip, I reccomend Whitfields in Belle Meade for anyone who wants excellent food and excellent service.
Great Bar, good food, great service.
The food has always been good especially the daily fish special, the drink are innovated and pretty cool (alittle pricey but good). The bartender is the best she is always friendly and the service is excellent. I love the Old Factory in Franklin... they also have good outdoor eating facilities.
Gem of a find in Franklin.
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