I normally shop at the other store in town, and I will never again be making the mistake of going to this one. I don't expect a whole lot from these people, but I do expect to at least get a smile and a hi when I say hi to them. I felt very unwelcome while I was in there and it made the whole experience very uncomfortable. Maybe the employees were having a bad day or were mad that I was in there close to closing (although I left plenty of time before they closed, so I don't see the problem), but I just don't see any reason why you wouldn't at least smile at a customer. Especially at a Hallmark for goodness sake.
They also close very early. I've never heard of a retail store closing at 7 on a Saturday. I don't understand how they do any business. People coming home from work in Nashville during the week barely have time to get in there before closing and if you do manage to get there, you get crappy service.
Awesome store...I went to get a gift for a friend and the staff was fantastic. This store has really cute and fun gifts, excellent cards too! You can't go wrong if you shop this store.
I don't know about all of the employees, but I know that the manager, Dianne, is the sweetest person I've ever met. I've been going to this Hallmark for years and always love how genuine and caring she is--she is the reason I keep going back.
AVOID THIS PLACE.
This is the WORST experience I have ever had in a Hallmark store, and I'm a frequent Hallmark shopper. I recently moved down here and went to this Hallmark because it was close to my house. When I walked in, the two workers were just standing behind the counter talking (about customers they don't like, no less). One of them looked up, gave me a dirty look like I was disturbing them, and then went back to her conversation. They never even said hello! I walked around the store for a little bit, getting kind of irritated because nearly all of their displays were half empty, the store was filthy, and their card runs were so messed up that I couldn't find anything. I finally went up to the counter to ask for a certain type of card, and when I said "excuse me" one of them looked up and said "What?" very angrily. I just walked out at that point, and I will NEVER go back. When I called later to try to speak to a manager, I was hung up on THREE TIMES. These people are RUDE and do not deserve your business! I've started going to the other Hallmark in the Avenue and they are wonderful. They always say hi when you walk in, they always ask to help you find what you need (but leave you alone to shop if you don't want any help...I usually don't like help), the store is well-stocked and clean...it's just so much better. They don't carry as many Willow Tree or Precious Moments figurines, but they're always willing to track down an item for you (both times I've done this, I've gotten it in less than a week). It's very obvious that it is owned by different people since the Avenue owner apparently cares about their customers while the owner of Lisa's clearly doesn't.