Franklin >Cellular Phone Companies > Sprint Store
At Sprint stores, you get the phones you want with the plans you can't pass up. Come visit our helpful and knowledgeable staff of experts ready to answer your important questions, and help you find the right phone and plan for your lifestyle. We have the newest smartphones with Truly Unlimited Data - no metering, no throttling, no overages. All while on the Sprint Network. Our “Ready Now”(remove parenthesis) program, has you using your new phone by the time you walk out the front door. And with our Buy-back program, we offer account credits for your old eligible device. Come visit or call to find what you're looking for at your local Sprint Store. …
I love this store. If you go, see Aaron Bennit, he is very nice. I had a smashed screen on my evo and he offered to replace it for $50 cash instead of me having to pay the $100 insurance. I sent a buddy down there as well and he also did it for the same price for him.
Best customer service!. I have been a Sprint customer since they merged with Netel about 4 years ago. I have not had any issues with their service or phones since the merge. I recently visited this location to upgrade to the EVO 3D. I immediately greeted by an associate named Michael B., he was very helpful, energetic and helpful throughout the entire process. He was very thorough in explaining some of the plan changes (4G service) and let me know what to expect on my bills. He also showed me some basics on how to use my new phone. I am extremely satisfied with the service I was provided at this store and also love my new phone!!!!!
Worst Customer Experience Ever!. I had an issue with my phone of less than 4 months not consistently charging. I decided to take it into Sprint to see if they could look at it. First thing that kind of pissed me off is that when the CSR was pulling the battery case off he fumbled my phone dropping it to the ground. This is the first time this phone had ever been dropped. Anyways, he told me that someone would look at it and to come back in thirty minutes. Thirty minutes later the tech from the back brought my phone out and handed it to me along with a receipt that had my micro usb port taped to it. He said it fell off the motherboard as soon as he opened the phone. He said there was nothing that he could do because it was obvious user damage and that I should have bought insurance on it since it was such an expensive phone. I immediately requested to speak to the supervisor. He tried to brush me off because he was on the phone with Sprint Corporate. I told him I could wait until he was done on the phone but then he insisted on not helping then and there. He said there was nothing that could be done because I had damaged the phone. I told him that it was working 75% of the time before I came in and now it won't charge at all. I also mentioned how one of the CSR's dropped my phone and he said that has nothing to do with the micro usb port falling out. I got out of there before I did something I would regret. The tech stopped me before I could get out and i think he tried to sell me a phone under the table or something but I wasn't really paying attention because of the rage. I can't believe Sprint hasn't done something about this yet.
Terrible terrible terrible. Every review shared thus far is absolutely true. I am an 8 year customer and this is by far one of the worst stores (and that is saying a lot in a company notorious for horrible customer service). Avoid at all cost. I will now drive twice as far to avoid these folks.
Terrible Service - Consistently Terrible. I have been to this store on several occasions. You have to get your name on a list, just to speak with someone. Then you have to wait...and wait...and wait.... I needed to pick out a phone. I called Sprint to complain and they suggested that I set up an appointment! An appointment to buy a phone to go with a plan that I signed up for earlier in the day with a rep over the phone?!! It was an estimated 25 minute wait. This is indicative of their service on every occasion that I have been to that store.
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