Brookside Properties

03/09/2008 Posted by magoogle

I've been living here since September 06. We have had several managers since then. When we first moved in, we gave the office a list of things that needed to be fixed. They finally came, after 6 months, and half-a## fixed them. The manager here is just AWFUL!!! We were late on our rent once. When we went in to pay it, and all the extra charges, she was VERY RUDE to us. Every Newsletter that is left on our door has some new changes to the rules. It's as if she is making them up as she goes, and changing them from month to month. One month "Rent will be considered late as of the second of the month." Next month "You must pay rent by the third, or it will be considered late." I live in a townhouse, and have my own back yard. With a privacy fence. One of the new rules is that you cannot drink outside, or have parties. She has put fines on these things. It has gotten to the point where we feel she wants us to come home, shut and lock the door. Make sure all the blinds are closed, and whisper when we talk. No going outside till it's time to go to work. We had our annual mold inspection last week. Then a few days later, we had our annual investers inspection. In the last year and one half, these were the first ANNUAL inspections that I've seen. Just enough so they can snoop around at your stuff. We had over a foot of snow fall on us in Louisville, KY on Friday night. It is now Sunday (11:30 a.m.) and they are just starting to plow the parking lot. And I have to admit, they do a very crappy job of it. To wrap it up in a nutshell. STEER CLEAR of McArthur Park Apartments. They will treat you like a King/Queen until you sign the dotted line. After that, the only way anthing will get fixed in reasonable amount of time, is if it is costing THE COMPLEX money NOT to fix it. Also the manager will treat you like dirt. Everything that you have go wrong with the place, will try to be blamed on you, by her. STAY AWAY!!!!!!!!!

Pros: A place to hang your hat

Cons: A place to hang your hat

10/25/2007 Posted by jegeleda

While I have not yet dealt with the actual company based out of TN, I have dealt with the people they hire to run things in VA. I am halfway through my 1 year lease, and in 6 months, this is the 3rd property manager. They are AWFUL!!!! I pay my rent on time every single month, and yet they constantly harass us with information posted on my door. First it took them 3 weeks to order an oven filament so I could cook in my apartment. Once they did that, INCORRECTLY, it blew out half the electric in my apartment. The professional electrician 'fixed' the problem by covering up the burnt area in the wall and duck taping the open area of sheet rock. Needless to say I called the city electric inspector on them and only then was it taken care of per his orders. Next they tried to implement mandatory signatures of some 'new rules' and a 'new water addendum' of which i refused to sign per a reference at the consumer affairs office. Once I advised them i knew my rights, they now need to 'inspect' my apartment for mold. Upon doing that it was a 2 minute ordeal in which she did not even check the bathroom (the area with the biggest mold problem). There is an amenity of a pool at this complex which NEVER opened and previous residents tell me it has NEVER been in working condition. The 2nd month I moved in a man was shot in front of my apartment in broad daylight with children on the playground, another amenity I am not using, as it is obviously not safe for my children even during the daytime. This company is terrible and I would not recommend them to my worst enemy!!! Instead of harassing residents that pay their rent on time they should spend that time fixing up this community to make it more livable. Fix the pool, enforce the drug-free zone I am supposed to live in, get rid of the prostitutes that walk the complex soliciting illegal immigrants that overrun this complex. DON"T RENT AT OYSTER POINT PLACE!!!! They make it seem nice, but it is a DUMP!!!!!

Pros: Only pro would be having a roof over my family's head

Cons: Terrible office staff!!! constant harassment