Gallatin >Ron Hibbard Toyota
Friendly and Helpful. VERY friendly folks. VERY helpful. Don't understand the bad internet review here at all. I shopped online and found Mike the internet manager to be knowledgeable, helpful, and even funny at times. I spent a little more than I'd hoped to (when don't you?) but I got a great car and the payments are pretty much what I'd expected. I'll be back!
Perfect Internet Shopping. The internet guy responded to my email within minutes, answered my questions, provided me with the sticker price for the car I asked about, and gave me a price at which they'd sell me the car. We exchanged two more brief messages (hey, I like to haggle) and I picked up my new Camry two days later. Quick, clean, uncomplicated and a good price. Perfect internet shopping.
Rude Internet Service.
I was not pleased with the service I received from the Internet Sales Manager. Im a single woman and did my research before shopping for a car. I believe dealerships are entitled to a reasonable profit and was interested in a fair process. I purchased a report from ConsumerReports which provides invoice prices and calculates destination fees etc. I used the recommended starting price for negotiations and received the following email from Mike Romanello, Internet Sales Manager. This was the only rude response I received after contacting several dealerships in the Nashville area.
Ron Hibbard and I wish you the very best in your quest to buy a Camry, with navigation or without, at a price that is under invoice or even at invoice. We're sure that there is a dealership somewhere in the U.S. who will satisfy your needs, we're just not that the place. No hard feelings I hope. If you can't find someone to sell you a Camry at or below invoice, please contact us again. We'll be happy to sell you one at a reasonable, even modest, profit.
Thanks again for contacting us.
Internet Sales & Business Development Manager
RON HIBBARD TOYOTA
1435 Nashville Pike
Gallatin, TN 37066
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