Poor Service. I purchased my dress here from a very friendly and helpful associate. After the sale was made, the service became dramatically different. The dress came in one size bigger than I ordered (the size ordered fit perfectly) and I then needed $400 in alterations. They also ordered the wrong shoes, kept me waiting even when I had an appointment and once the sales rep had her baby in the back room and had no time to help me (even though I had shoes that made my dress 3" too short and we were a week away from the wedding). The alterations done 2 weeks prior to the wedding were not done correctly and I had to add additional fittings (3) to get the proper fit. On the day of my wedding I was once again disappointed when several of the alterations on my bustel broke. Then the alterations on the body of my dress ripped. Strings were popping out throughout the evening (I am very skinny and the dress was loose!) it was terrible. I was a very relaxed bride, and the only time I considered crying was after one of the girls in the shop was rude and yelled at me.
Best Experience in Nashville!.
I recently got married and bought everything at Arzelle's. I shopped forever and visited almost every store in Nashville area, until my mom said "enough is enough! choose your dress!" My favorite was at Arzelle's, so we went back and ordered it. I have heard from friends that sometimes after you order your dress the shop where you buy it stops paying attention to you. This was not the case at Arzelles. I have been so happy with the service! The girls made me feel like I was a part of their family. When I had bad days ( the frustration of planning a wedding is inevitable), the girls would listen to me and console me like my girlfriends. When the wedding week finally arrived, I was feeling a little guilty that I didn't invite them to the wedding, because some of them had become my friends. I felt a little sad that I would'nt be spending time with them anymore. Meanwhile, they took such good care of me that I had no stress at all about my bridesmaid dresses or my wedding gown being perfect. The only thing I wish is that they would deliver to the church and dress me, but that is only because I wished they were there to pamper me on the day of.
I would highly recommend them to anyone who wants to be pampered during their wedding planning!
Great Selection of gowns!. I bought my wedding gown from Arzelle's. The store is lovely, they have a great selection with a wide range of prices. The only complaint I have about Arzelle's is that the salespeople were not the most helpful or willing to give out advice. My gown fell in between two sizes and I had to come up with my own plan on how to choose. If you go in expecting to find your best friend in a salesperson, you will be disappointed. I found a dress I loved at Arzelle's, so I bought it there. They also give great discounts when you purchase everything through the store, including tuxes. I would recommend it.
Go Elsewhere if possible!!!!!!. A lady by the name of Hope helped me during my first two trips to Arzelle's and was absolutely delightful. When I went back the third time to purchase my dress, I brought two of my bridesmaids with me to help me pick out bridesmaid's dresses and Hope was not there. When we walked in, we were completely ignored even though there was only one other group in the store besides us. I had to wait several minutes by the counter for the young blonde to finish her paperwork before she even acknowledged my presence. Once I told her I wanted to purchase my dress, she was still incredibly rude. I told her I wanted to look at bridesmaid's dresses and she handed me the books without any offer of assistance. The day that I went to pick up my dress(I had to call after 15 weeks to check on it, they lost my number so could not call me to let me know that it had arrived) the young blonde and older woman were the only ones there again. They brought the dress out and handed it to me. I had to ask to try and on and at least they were kind enough to take it to the dressing room for me. They hung it in the dressing room and walked away. I was alone and had to put a wedding dress on by myself. When I walked out to the mirror, both attendants were nowhere to be seen. There was no one to zip me up nor help me with a slip, shoes, veil, etc.. I had enough, quickly redressed and left without anyone noticing. I ended up getting it altered elsewhere and the seamstress told me she had quite of business from Arzelles for the same reason. When I called to ask them if they would at least steam the dress for me, I explained what had happened and how upset I was. I WAS NOT EVEN OFFERED AN APOLOGY!!!!!!!! The only response was "Oh, well bring it in and we will steam it for you." Unfortunately, Arzelle's was the only bridal shop in Middle Tn who carried the designer of the dress I had picked out, otherwise, I would have went elsewhere as we did the bridesmaid's dresses.
Rude! So fake.. The sales people here were so nice to me on the phone when they thought I was going to buy my bridesmaid dress from them, but when I went into the store and said the bride was out-of-state and I just wanted to look around, they were so rude and unhelpful. Also, their prices were much higher for the same product I could find elsewhere in town and online. I would not recommend them.
Beautiful store and great service. I love Arzelle's. The store is gorgeous and the staff is friendly. Each time I've shopped there I have been helped in a friendly and professional manner. I would highly recomend Arzelle's and appreciate all the help they have given me. I will continue to refer all my friends to shop there for their weddings in the future.
One-stop wedding and formal-wear store for women and men..
Creations from top New York designers can be found here, with an emphasis on more traditional gowns. Items range from moderately priced to expensive, which means everything from a $2,000 headpiece to a $99 wedding gown from the sale rack. Staff is helpful and attentive, and brides often leave the store with an armload of planning guides, resources and tips. Then they bring their men, moms and maids back for gown fitting and tux rentals.
Rude and Snobby.
If you are looking for the most unprofessional, rude, snobbish behaviour from shopgirls, by all means, go to Arzelle's and experience it for yourself.
This began from before the purchase to the end. Only the wedding dress was purchased there due to the behaviour of these shopgirls.
I am not the bride, I witnessed this behaviour directed toward my sister. And trust me, I run in the circle of society, therefore I know rude, snobbish behaviour.
These individuals placed a temporary damper on my sister's enthusiasm. Of course,we are the ones having the last laugh due to the amount of money we had remaining to spend.
And remember the society circle I spoke of, not going to Arzelle's. They can only hope to have that clientele.
Normally I would not waste my time on this, but when my sister picked up her dress, when she tried it on, there was no offer of assistance, shoes, slip, nothing. The dress is too big, but not one of these shopgirls inquired of this and offered how to alter.
This is not the first instance I have heard of for this type of behaviour from these shopgirls.
The response of Arzelles when confronted about this attitude was one of "you are not invited back to our store."
Thank you for making it official. We and many others will heed your invite!
Have a glorious business day.
The best in Nashville!. The staff at Arzelle's was exceedingly kind to me as I was planning my wedding. The look of the store is fantastic and they have a wonderful selection- all price ranges and a lot of traditional and modern styles. The store owner, Bonnie, was especially helpful to me when it came to selecting gowns and arranging alterations. We ended up getting our bridesmaid gowns, my bridal gown, all the tuxedos and my mother-in-laws dress from Arzelle's and everyone had a great experience.
I was impressed with this place!. I have been to several bridal stores prior to my experience at Arzelle's. The staff was friendly, helpful, and courteous. I had a pleasant experience here. The dressing rooms are private and large. And the dress selection is great! I found quite a few "possibilities" here. The bridesmaid dress selection is also wonderful. I highly recommend this store.
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