09/20/08

The best dress shopping experience!!

by nan88

Wow. I am glad that I didn't read the last review before I came into the store, as my experience was completely opposite! I loved my entire experience at Arzelle's. The moment I walked into the store I was warmly greeted, and shown around the store. I was allowed to try on anything and everything I wanted - and I tried on a TON of dresses! They have a great selection. My salesperson offered suggestions of dresses that would work with my figure, and all of the girls there were very friendly and helpful. I felt very comfortable and special, and the girls treated me and my mom like we were friends of theirs. It is such a relaxed, encouraging and welcoming environment! I am so excited about my wedding, and glad I bought my dress there!! I will be back to get my bridesmaids and tuxedos, too. I highly recommend this place to anyone who wants a beautiful dress, and who wants to feel like the salespeople actually care about them.

• Pros: warm customer service
• Cons: not open on Sundays

09/10/08

Terrible customer service

by ERCRITCH

I didn't actually make it into this boutique...the desire to do so stopped at the phone call that I made. I live in Atlanta, and was going to be in Nashville for the weekend so I researched this boutique by the designer's website. I called and asked to make an appointment for bridal and she said "What time?" I said, "What do you have open? That will help me determine when I leave Atlanta." She said, "Well, what time is good for you?" I mean, really. I am trying to plan a trip here, not play a game with some chick on the phone. We went one more round, so I finally said "just forget it." Her tone of voice was abrupt and rude, and she obviously did not want to help. She sounded so irritated that someone had even called. I have been to three other shops, all of which were so friendly on the phone and in person. That's inviting...and this was not.

And to think, they had the dress I wanted and there was a chance I would have bought it. What a shame. To the owner of Arzelle's: Fire the girl who answered the phone at Noon on September 10th.

• Cons: Rude staff

05/08/08

Just wonderful!

by MusicBizGal

Arzelle's made the frustrating task of choosing a wedding gown so much easier for me. I went to 3 stores total and tried on over 50 gowns because I couldn't make up my mind. While other stores acted at though my indecision was a waste of their time the girls at Arzelle's were totally patient and didn't try to be pushy at all. There wasn't the least bit of snobby attitude from them. I read a few other reviews and some brides seem so upset that no one at Arzelle's offered to dress them! Come on ladies- wedding gowns aren't THAT hard to put on. I hated when a salesperson (total stranger!) would follow me in a room and expect me to undress in from of them. It's one thing to need help with a corset, but just a zipper? Come on- you're not a living doll, you should be able to manage. Anyway, I ended up getting my wedding dress, shoes, veil, bridesmaid dress and tuxedos all from Arzelle's. The alterations were perfect and timely and not a single mistake or delay occurred. The store is BEAUTIFUL and has a great selection for all price ranges. I recommend them all the time- thanks Arzelle's for being so great!

• Pros: Great selection; all price ranges; friendly staff; beautiful store
• Cons: Not open on Sundays