FABULOUS!. I recently bought my dress here and had my first fitting - my experience so far has been fantastic! I'm not an easy person to shop for, I'm 4'11'' and curvy - so I didn't really know what I was looking for. This was the second - and last - place I went. The customer service and atmosphere were both fantastic. There were issues with the manufacturer of the dress and the ladies there worked tirelessly to help me figure everything out. I would definitely recommend this place to any bride (or bridesmaid, or mother of the bride, etc.)!
The best dress shopping experience!!. Wow. I am glad that I didn't read the last review before I came into the store, as my experience was completely opposite! I loved my entire experience at Arzelle's. The moment I walked into the store I was warmly greeted, and shown around the store. I was allowed to try on anything and everything I wanted - and I tried on a TON of dresses! They have a great selection. My salesperson offered suggestions of dresses that would work with my figure, and all of the girls there were very friendly and helpful. I felt very comfortable and special, and the girls treated me and my mom like we were friends of theirs. It is such a relaxed, encouraging and welcoming environment! I am so excited about my wedding, and glad I bought my dress there!! I will be back to get my bridesmaids and tuxedos, too. I highly recommend this place to anyone who wants a beautiful dress, and who wants to feel like the salespeople actually care about them.
Terrible customer service.
I didn't actually make it into this boutique...the desire to do so stopped at the phone call that I made. I live in Atlanta, and was going to be in Nashville for the weekend so I researched this boutique by the designer's website. I called and asked to make an appointment for bridal and she said "What time?" I said, "What do you have open? That will help me determine when I leave Atlanta." She said, "Well, what time is good for you?" I mean, really. I am trying to plan a trip here, not play a game with some chick on the phone. We went one more round, so I finally said "just forget it." Her tone of voice was abrupt and rude, and she obviously did not want to help. She sounded so irritated that someone had even called. I have been to three other shops, all of which were so friendly on the phone and in person. That's inviting...and this was not.
And to think, they had the dress I wanted and there was a chance I would have bought it. What a shame. To the owner of Arzelle's: Fire the girl who answered the phone at Noon on September 10th.
Just wonderful!. Arzelle's made the frustrating task of choosing a wedding gown so much easier for me. I went to 3 stores total and tried on over 50 gowns because I couldn't make up my mind. While other stores acted at though my indecision was a waste of their time the girls at Arzelle's were totally patient and didn't try to be pushy at all. There wasn't the least bit of snobby attitude from them. I read a few other reviews and some brides seem so upset that no one at Arzelle's offered to dress them! Come on ladies- wedding gowns aren't THAT hard to put on. I hated when a salesperson (total stranger!) would follow me in a room and expect me to undress in from of them. It's one thing to need help with a corset, but just a zipper? Come on- you're not a living doll, you should be able to manage. Anyway, I ended up getting my wedding dress, shoes, veil, bridesmaid dress and tuxedos all from Arzelle's. The alterations were perfect and timely and not a single mistake or delay occurred. The store is BEAUTIFUL and has a great selection for all price ranges. I recommend them all the time- thanks Arzelle's for being so great!
Wonderful Experience!!!!. I visited many bridal boutiques in and out of state and was very impressed with Arzelle's. I ended up spending half of my dress budget for twice the dress and could not have been happier with the final product of my dress. My alterations were perfect and completed in three very short weeks and my dress was shipped out of state to the site of my wedding in two days!! The dress was more perfect than I had ever dreamed of and the staff and alterations woman Rosalyn were all fabulous and a pleasure to work with. My mother and bridesmaids are all far out of state and were unable to attend any of my fittings but the girls at Arzelle's helped me every step of the way and made me feel completely comfortable and at ease. For all of the bridezillas who have only negative things to say about Arzelle's, shame on you! I am fairly certain that the problem is personal and has nothing to do with the wonderful people at Arzelle's!
Arzelle's made my day perfect!. I had a wonderful experience with Arzelle's. I went there to look for wedding gowns and was pleasantly surprised with the selection. It was a Saturday and I didn't have appointment, but they were very friendly and helpful. The store is tastefully decorated and has huge dressing rooms. I felt like a princess trying on the dresses and veils! I was a little overwhelmed, but the sales person helped me narrow it down and make my selection. I was so happy with my dress experience that I ended up getting my bridesmaids and tuxedos from there as well. Everything about my wedding day was picture perfect. Thanks Arzelle's!
Bride to be or Pretty Woman?.
I give Arzelle's two stars for their selection, not their service. This is my second wedding, but that should not matter. Was I not the $15k dress candidate? Maybe, maybe not.
When I walked in, the sales person helped me find one dress and then I had to ask her for more help to find others. I explained to her what I was looking for and that she knew her store better than I, so I needed help. She found a few more and then left me back there to try them on, all on my own, which is no easy task.
Once I was done, as I walked out, all six sales associates were standing at the front counter talking. Not one person acknowledged me as I walked out. Not one question of whether I found what I needed.. Not one thank you for stopping by.
Then I remembered they treated me the same way 13 years ago when I was looking for my first wedding. That is unacceptable service, no matter how much you are spending on what is a very special day. I would not go back there if they were the only store for a particular designer of choice. They don't deserve my time or effort and certainly, not the same from others.
Nothing like feeling like Pretty Woman, before Richard Gere stepped in! Twice!
Faccio in Cool Springs, the Bridal Shop in Green Hills and Sugar Drop in Brentwood were all excellent on service and selection. I did not have to zip one dress on my own. They all have the same dresses so no one should settle for Arzelles.
Wonderful experience!. I had so much anxiety before going to look at wedding gowns that I was convinced it would be a bad experience. I could not have been more mistaken at Arzelle's. The sales associate was perfect; she was friendly, complimentary, and never pushy. I took a friend with me who helped to select dresses and we never felt rushed. The dressing room is huge and I had ten dresses in there at a time. Anne Dee at Arzelle's picked out a different veil for each dress and they made such a difference! My favorite gown in fact turned out to be one that she selected for me after seeing what I liked. After my friend and I left, we spent the rest of the night talking about how much fun we had and how beautiful the gowns were. I would recommend Arzelle's to anyone looking for gowns. It was truly a fantastic day!
Resentful service, and get your groomswear elsewhere!. Um, if you are burnt out on customer service, it is time for a new vocation ladies. I realize these people probably deal with Bridezillas all day long, but there was a air of thinly disguised hostility, sarcasm and unwillingness to help from the get go. I went in with my fiance to order him a tux. When then the suit came it, the pant legs were pegged way too high, with one of them a full inch higher than the other one. I asked if they could be altered and got an eyeroll of irritation from the lady who subsequently suggested my fiance's legs were just of uneven heights. Lol! The staff in general seemed irritated that you would ask them to do any alterations at all. My impression was that you should just take the monkey-suit, no matter how ill-fitted and be glad they rented it to you at all.
don't bother. I did not have a good experience at this store. As soon as they knew I wasn't interested in purchasing a several thousand dollar dress I did not receive any help. I pulled my own dresses, tried them on myself, then let myself out.
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