Be Careful Before Signing Up. This company does not have good business policies. They are out to collect whatever of your funds they can get by whatever means they can to get it. If you are desprate enough to join this club, at least be very careful to read all of the fine print of your contract and make notes. Keep anything that you sign with this company for however long it is that you are with them. Also, if you have any type of auto debit set up, watch it like a hawk. I had put a membership freeze on my account and they unfroze it with out any warning what so ever.
BEWARE of signing a contract.
BUYER BEWARE! We have several Urban Active locations in the central Ohio area. There is now suit against Urban and it's been in our local media as follows (sorry but this won't let me post a link so I had to remove the 'm' in com so please add it in order for the links to work):
I received a questionaire from the Ohio Attorney General as well. Urban has several complaints with the AG's officee:
Fraud. As others have said, Urban Active is a scam. This location was closed on April 1 2010, but they have hired debt collectors to continue collecting fees for membership of a gym that no longer exists.
Big-time Liars!. On April 1st, 2010, we (account holders) were told the Nolensville Road branch would be closing temporarily for "repairs and remodeling". We were told we could go to any of the other locations while the remodeling was being completed. After a month of going to the Edge-O-Lake drive location (see my review of that garbage location), I began calling the manager of the Urban Active requesting when the repairs would be completed. I was repeatedly told, "Should be just a few more weeks" or "I know it should be soon. Please bear with us." After over two months of being told this, I had finally had enough. I called the manager yet again and said that I would be canceling my contract unless I could be given a definite date the Nolensville Road location would be opening up. He told me they would have an announcement about that location the next day and to make sure I stopped by the Edge-O-Lake drive gym to hear all about it. Well, I walked into the gym and ran straight into a large sign reading, "Unfortunately, due to tough economic times, the Nolensville Road location will be closed for good...etc, etc." So, for almost 3 months, they kept people on the hook waiting for that location to re-open, all the while knowing it would not! Do they honestly expect me or anyone else that had a membership there to believe it took 3 months of "remodeling" before they realized they should close? Of course not! They closed their best location, lied to their customers, and fully expect people to be okay with the fact that now they are sending all of us to garbage locations that stink of armpits and back sides due to poor ventilation and are loaded with at least decade-old machines that are just as garbage as the air quality! Do not believe anything they have to say! I will be canceling my account and will give anyone that listens advice to go ANYWHERE but Urban Active!
Urban active is like a scam..
It began with a 1 year contract. After 9 months, we decided to tell urban active that we won't renew our contract. They responded, "Sorry, we can not accept cancellations until 30 days before the contract expires. Come back on August 1st." Great, we have to make another trip in 2 months.
August 1st rolls around, and we go back to urban active. They charge us a $10 fee to "cancel" the automatic renewing contract that kicks in after our 1 year contract expires. We pay the fee, receive some signed cancellation forms, and everything's a done deal. Well, not really.
A month after the contract expires, we get $39 deducted from the credit card. We call repeatedly, but only get put on hold and then the call drops. We leave voice mail, but no one calls back. So, we take another trip to urban active. The service desk person tells us that our account was billed for an additional month, since they require 1 month notice before cancelling a contract. We were 1 day late, having come in on August 1st rather than September 29th. Nevermind that earlier they stated we can not cancel until August 1st. So, we throw up our hands an pay the $39, hoping to end this.
Another month rolls around, and we get debited $39 again. This time, the explanation is that their cancellation department must approve all cancellations, and this may take up to two months. We decide to call our credit card company and cancel the charge instead.
Next month, we get another charge, and cancel it again. Who knows how long this will go on, and whether urban active will decide to give bad credit reports due to this. It seems urban active won't accept our cancellation, no matter what we try, and will probably hold our credit rating as hostage when they can't freely remove $39 from our credit card every month. Just Great..
Do yourself a favor and pick another gym.
On May 27th 2009, I along with my sister decided to join Urban Active. Since my sister was once a member of this company, she was experienced enough to tell the urban active representative that we did not want to sign a contract and we wanted to have an option of canceling our membership any time we wished. So the representative agreed and showed me the agreement without telling me that it was a 24 months contract and asked me to sign it. It seemed strange because I didn’t even get the chance to read the contract as a result of him rushing us thru the signing up process. He tricked me into signing a 24 months contract without letting me know. What he did was obviously a fraud. Later on we found out from the employee at Urban active located in Nolensville Rd in Nashville that I was not the only victim of this fraud and this individual has tricked many people into signing a 24 month contracts.
On July 2009 after about 3 months using the facility I was going to California for a visit and I wanted to cancel my membership. Urban active managers told me I had 2 options: either to pay $250 to get out of the contract or to pay $10 each month to put my account on hold. So I had no choice but to pay $10.00 to put my account on hold. So meanwhile they took about $40.00from my bank account without my permission. I went to urban active last week to sign up for $14.95 special where I came to realize the assistant manager told me I need to pay $140 to change my plan.
The individual who has tricked me to sign the 2 years contract- and who lied to me by saying that the contract was monthly basis with the option of canceling it at anytime – is no longer working at Urban active. Due to the illegal activity of this employee, I am planning a lawsuit against this company in Davidson County in Tennessee.
Despite its Hollywood connections, this franchise's focus is on pumping iron, not newfangled razzle-dazzle..
The Terminator and the Incredible Hulk (aka Arnold Schwarzenegger and Lou Ferrigno) lifted weights at the gym's Venice, California, flagship years ago, but even today, customers frequenting charter locations are bound to encounter serious muscle. Take note: The boys with bulging biceps are the mascots, not the majority. Gold's generally offers Spinning, aerobics and kickboxing classes, yet weight-training remains the core of the program. Dumbbells and barbells, not spa-like amenities, are the attractions that draw the beef-heads in droves.
Best Gym experience!.
I have been a member of gyms all over the country and I have felt most at home with Gold?s gym on Nolensville Rd. I joined about a year ago. Alex, Mike, and Nick are awesome. These are the most professional guys I have ever dealt with. Alex was very helpful with dietary needs, Mike helped with setting some awesome cardio goals, and Nick got me started on a strength training program that helped me win Mr. Big South, and marathons in 3 cities.
If your looking for a place to meet your fitness needs Gold?s Gym is the place.
Its an amazing gym, long hours, cardio theatre, large workout areas, and friendly staff, and members.
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